Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Jackson

Weidman,MI

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, retail merchandising, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

16
16
years of professional experience

Work History

Retail Merchandiser

SASR
04.2024 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Arranged consistent shelves, bins, and racks at multiple Dollar Tree locations by following established planograms.

Operations Manager

Functional Beverages Distribution
07.2024 - 10.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Driver

Uber
04.2018 - 09.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Customer Sales Representative

Guayaki Yerba Mate
07.2018 - 07.2023
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.

Bulk Clerk

Sprouts Farmers Market Inc.
04.2018 - 10.2018
  • Improved inventory accuracy by conducting regular stock checks and updating the database accordingly.
  • Streamlined inventory management processes by training new employees on best practices for product handling and storage.
  • Ensured workplace safety by adhering to company policies and promptly addressing any hazards or concerns.
  • Reduced waste by implementing proper storage techniques for perishable items.
  • Maintained a clean and organized store environment, ensuring that shelves were stocked and well presented.
  • Aided in loss prevention efforts by maintaining awareness of suspicious activity within the store environment while performing daily duties.
  • Received packages and counted stock items.

Delivery Driver

All In One Moving & Trucking
11.2016 - 04.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Operated light trucks to deliver loads as far as 200 miles from home location.

Store Manager

Lids Hat World
04.2016 - 10.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed 5 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Lead Trainer

Zazzle
10.2008 - 12.2015
  • Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
  • Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
  • Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Trained and mentored up to 10 new personnel hired to fulfill various roles during holiday seasons.

Education

Some College (No Degree) - Accounting

De Anza College
Cupertino, CA

Diploma -

Santa Teresa High School
San Jose, CA
06.2003

Skills

  • Visual Merchandising
  • Plan-o-gram creation
  • Merchandise planning
  • Interior and exterior displays
  • Customer Service
  • Time Management
  • Stocking
  • Merchandising and Display
  • Customer Relationships
  • Stocking and Replenishing
  • Inventory Management
  • Attention to Detail
  • Critical Thinking

Timeline

Operations Manager

Functional Beverages Distribution
07.2024 - 10.2024

Retail Merchandiser

SASR
04.2024 - Current

Customer Sales Representative

Guayaki Yerba Mate
07.2018 - 07.2023

Driver

Uber
04.2018 - 09.2024

Bulk Clerk

Sprouts Farmers Market Inc.
04.2018 - 10.2018

Delivery Driver

All In One Moving & Trucking
11.2016 - 04.2018

Store Manager

Lids Hat World
04.2016 - 10.2016

Lead Trainer

Zazzle
10.2008 - 12.2015

Some College (No Degree) - Accounting

De Anza College

Diploma -

Santa Teresa High School

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Jonathan Jackson