Jonathan Jackson

Store Manager

Kroger Co.

01.1993 - Current

Manage, lead and train team members in the achievement of a favorable customer shopping experience and team member interest in customer service.
Leading teams in the planning, implementation, and execution of merchandising and operating initiatives.
Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
Drive teams to maximize sales and profits, reduce shrink and improve each department’s contribution.
Plan and budget regular store-level financial performance discussions to include developing budgets and other targeted goals with store team members.
Analyze and respond to the competitive landscape within the district and division.
Utilize division staff to ensure that store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.
Serve as liaison providing feedback to the district director, and area manager on the effectiveness of division merchandising and operational plans/programs.
Lead operations in staffing, reducing turnover, increasing retention, and store operations
Provide timely feedback to team members on individual and store performance.
Management of labor and supply costs on a daily basis to meet customer service and financial targets.
Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas.
Keep up with current developments and trends in areas of expertise; ensure team members and location comply with laws and regulations applicable to the company.
Work and develop relations with union representatives and union regulations.
Managed inventory control, cash control and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with controls to prevent overages, minimize loss and support sustainability objectives.
Directed daily operations to ensure efficient store management and optimal customer service.
Implemented training programs for new staff, enhancing team performance and service delivery.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Led staff meetings to communicate updates, resolve issues, and foster a collaborative work environment.
Implemented cost-saving measures that streamlined operations and improved overall profitability.
Improved customer satisfaction through staff training in customer service and product knowledge.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Led by example all safety rules and procedures to ensure safe work environments.