Jonathan Joel Rodriguez
Kissimmee
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Proficient Sales Supervisor with a knack for motivating sales team to increase overall performance. Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
Asurion
10.2023 - Current
- Led and developed a high-performing team of agents to consistently meet or exceed sales targets and KPIs, driving revenue growth and improving customer satisfaction.
- Monitored sales performance, compliance with company policies, and adherence to ethical sales practices, ensuring high-quality service and regulatory standards.
- Provided ongoing coaching, performance feedback, and training to optimize agent skills and productivity.
- Analyzed team metrics and data to identify trends, implement improvement strategies, and achieve operational goals.
- Prepared performance reports for senior management, tracking sales achievements, team progress, and areas for development.
Sales Associate and Installation Coordinator
Kalos kitchen and bath design
01.2019 - 01.2021
- Met with and spoke with clients to provide our home renovation services as well as dispatcher and coordinated installations and fabrications of countertops, floor tile, custom wood cabinets and custom granite marble and quartz pieces for home renovations also provided customer relations between client and company ensuring fabrications and installations met company standards and deadlines.
Supervisor
C & C Modern Stones
01.2018 - 01.2019
- Dispatcher and coordinated installations and fabrications of countertops, floor tile, and custom granite, marble and quartz pieces for home/ commercial renovations. Also provided customer relations between client and company ensuring fabrications and installations met company standards and guidelines.
Sales Associate/Customer Service Representative
Hilton Timeshare
01.2017 - 01.2018
- Answer inbound telephone calls from members and owners and optimally answer inquiries and educate members regarding all program options. Generate interests in special services, owner referrals and travel insurance through offerings during telephone contact.
Education
High School Diploma -
Miami Dade College
Miami, FlHigh School Diploma - undefined
Barbara Goleman High School
Miami, Fl01.2013
Skills
- Quality control optimization
- Information tracking
- Documentation expertise
- Schedule coordination
- Document management
- Call monitoring
- Report writing
- Coaching and mentoring
- Scheduling proficiency
LANGUAGES
English Spanish
Timeline
Call Center Supervisor
Asurion
10.2023 - Current
Sales Associate and Installation Coordinator
Kalos kitchen and bath design
01.2019 - 01.2021
Supervisor
C & C Modern Stones
01.2018 - 01.2019
Sales Associate/Customer Service Representative
Hilton Timeshare
01.2017 - 01.2018
High School Diploma - undefined
Barbara Goleman High School
High School Diploma -
Miami Dade College