JONATHAN JOEL SIERRA
Converse,USA
Summary
Medically retired veteran and proven leader with over five years of experience in high-volume, fast-paced environments, demonstrating a strong affinity for technology. Extensive expertise in preparing correspondence and reports, ensuring clarity and precision in communication. Confident, outgoing, and assertive, with exceptional skills in public speaking and interpersonal relations. Multicultural professional fluent in Spanish and English, adept at fostering connections across diverse audiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
City Letter Carrier
USPS
08.2021 - Current
- Delivery and collect mail in assigned routes.
- Secure various type of mail and vehicles.
- Organize mail correctly and great costumer service.
- Applied proper federals law on securing, handling and mail delivery.
92S Shower and Laundry Specialist
US ARMY Active Duty
02.2019 - 03.2020
- Team leader of 15 soldiers.
- Care for soldier’s well being and carrier progression.
- Evaluate, developed and certify soldiers.
- Attend comprehensive training to perform duties as a team leader.
- Decision maker about planning, set up and hours of operation in training and missions.
92S Shower and Laundry Specialist
US ARMY Active Duty
02.2016 - 01.2019
- Work as assistant Human Resources.
- Brief Senior Leader in meetings about readiness updates.
- Process leave and organized paperwork build trackers.
- Assist to organize the unit supply warehouse and conduct inventory.
- Determine best plan for training and mission.
- Communicate direct orders for mission and details to be performed.
92S Shower and Laundry Specialist
US ARMY Active Duty
01.2017 - 01.2017
- Inventory and movement of ammunition worth over 50 million dollars.
- Coordinated pick up and movement of mail and military equipment on the base worth 10 million dollars.
- Translate to the Spaniards armed forces for joint operations.
- Review and analyze complex order to effectively complete task.
- Analize plan to perform moves of equipment for different allies.
Front Desk
Caribe Hilton
01.2015 - 01.2016
- Provided customer service and guidance toward the stay.
- Organized records and prepare data sheets for next day operations.
- Multitask between help multiple costumer at the same time.
- Provide oral and written information to upcoming or outgoing guests.
U.S. Army Reserve, United States Army
01.2012 - 01.2016
- Advised members of the Army chain of Command with detailed guidance for completing documents in compliance with established policies
- Promptly addressed administrative problems presented by Soldiers
- Consistently performed clerical and administrative tasks to include correspondence, filing, and database entry
- Procured, managed, operated, and inspected military transportation vehicles and equipments consistent with Federal and State laws, regulations, and procedural requirement.
- As Army public affairs specialist, participated and assisted with the supervision and administration of Army public affairs programs through web-based material and photographs
- Partner with other journalist and news media for exchanging event information
- Performed auties of translator and interviewer for news events and recordings
Orthopedic Department
Veteran Hospital
01.2014 - 01.2015
- Accountability and organized the warehouse for daily report of equipment’s.
- Provide guidance and help to patient on the use and maintain of the equipment receive.
- Conduct warehouse inventory.
- Work under stress fast paced conditions
- Maintain a professional relationship with clients and fellow coworkers
Call Center
Link Activ
01.2014 - 01.2014
- Processes incoming calls regarding Times Warner Cable, and In Touch Ministries
- Identifies needs of customer and delivers services that are specific to the customer need Records customer information accurately on electronic system.
- Displays sense of urgency, problem solving and decision making, and sensitivity effectively and efficiently provides customer orientation.
- Answers inquiries following the prescribed guidelines.
- Work with client sensitive information credit cards and social securities.
Sales Representative
Burlington
01.2011 - 01.2012
- Promoted/sold/secured orders from existing and prospective customers
- Demonstrated products to existing and potential customers to assist them in selecting the best products suited to their needs
- Expedited the resolution of consumer problems, concerns, and complaints
- Demonstrated the ability to persuade and influence others through interpersonal and written, and oral communication skills
- Showed willingness to work flexible schedule and learn new technologies, selling techniques, and processes in order to achieve professional development
Telemarketer
Atento of Puerto Rico
01.2010 - 01.2011
- Informed customers of new or upgraded products
- Provided services to customers regarding Health Benefits and advantages of medical plan
- Work with providers about the plan and procedures the patient get coverage for service.
- Work with providers both in the United States, Virgin Island and, Puerto Rico.
- Supervise payment made to the provider by the Medical Plan.
Education
Associate Degree - Communications
Universidad Del Turabo
Gurabo, PRSkills
- Experienced in the use of automated systems
- Physical Security
- Safe driving
- Efficient delivery
- Handheld device operation
- Punctuality
- Sorting accuracy
- Mail delivery
- Equipment maintenance
- Adaptability
- Attention to detail
- Customer service
Certification
- Army Basic Training / Army Individual Training.
- Advance Leader Course/ Combat Life Saver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
City Letter Carrier
USPS
08.2021 - Current
92S Shower and Laundry Specialist
US ARMY Active Duty
02.2019 - 03.2020
92S Shower and Laundry Specialist
US ARMY Active Duty
01.2017 - 01.2017
92S Shower and Laundry Specialist
US ARMY Active Duty
02.2016 - 01.2019
Front Desk
Caribe Hilton
01.2015 - 01.2016
Orthopedic Department
Veteran Hospital
01.2014 - 01.2015
Call Center
Link Activ
01.2014 - 01.2014
U.S. Army Reserve, United States Army
01.2012 - 01.2016
Sales Representative
Burlington
01.2011 - 01.2012
Telemarketer
Atento of Puerto Rico
01.2010 - 01.2011
Associate Degree - Communications
Universidad Del Turabo
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