Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Johnson

Roanoke,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

DIRECTV
02.2009 - 05.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Assistant Manager

McDonald's Restaurant
09.2003 - 08.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.

Crew/Fast Food Crew Trainer

McDonald's Restaurant
01.1996 - 04.2002
  • Provided coaching and mentoring to employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Education

High School Diploma -

Marion Senior High School
Marion, VA
06.1989

Skills

  • Scheduling
  • Product Knowledge
  • Complaint Resolution
  • Call Management
  • Data Collection
  • Paperwork Processing
  • Report Generation
  • Appointment Scheduling
  • POS Systems Expert
  • Data Entry

Timeline

Customer Service Representative

DIRECTV
02.2009 - 05.2012

Assistant Manager

McDonald's Restaurant
09.2003 - 08.2008

Crew/Fast Food Crew Trainer

McDonald's Restaurant
01.1996 - 04.2002

High School Diploma -

Marion Senior High School

Similar Profiles

CREATE PROFILE
Jonathan Johnson