Jonathan Johnson
Charlotte,NC
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 17 years of guest service experience to bring immediate value to your company
team. Decisive as well as equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned Veteran with 2x PURPLE HEARTS that had progressive responsibility in U.S. Army. Dedicated professional with specific focus on deliberate, clear communication, coordinated project management and conflict resolution. Conscientious tactical mission executor designing expedited missions with team and civilian safety at forefront.
Overview
21
21
years of professional experience
Work History
Hospitality Manager
Luxury Unlimited
Warner Robins, GA
08.2013 - 10.2023
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Researched new products or services that could be introduced to enhance the guest experience.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Responded to guests, including email, telephone and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Security Guard
Light House of the World
Reynoldsburg, OH
07.2007 - 02.2012
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Military
Army
Columbus, OH
11.2002 - 03.2006
- Analyzed intelligence data to identify trends and patterns of enemy activity.
- Conducted detailed analysis of the operational environment to inform strategic decisions.
- Identified potential threats and vulnerabilities in existing military systems.
- Provided technical advice on tactical operations planning and execution.
- Collaborated with other branches of the armed services to coordinate activities related to defense operations.
- Assessed risk factors associated with proposed missions or operations prior to deployment.
- Performed inspections to keep equipment in working order.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Operated, monitored and performed limited maintenance on mission-critical systems.
Education
Associate of Arts - Massage Therapy
Gahanna Massage Academy
Gahanna, OH05.2009
Skills
- Guest Conflict Resolution
- Guest Communication
- Team Member Development
- Inventory Management
- Teamwork and Leadership
- Operational Efficiency
- Training and Mentoring
- Relationship Building
- Decision-Making
Affiliations
- Volunteered at the Light House Community Center 2009-2012
- Lead committees in finding adequate food,shelter, and a safe heven to trust in others than their own circumstances.
- Providing after school care for those that couldn't afford child assistance.
- A strong advocate for reach one teach one for young man who are in need of a male influence in there daily affairs.
- Assisted the community of all races and gender as well as some veterans in drug recovery and giving the tools and beliefs to get back on thier feet on there own.
Timeline
Hospitality Manager
Luxury Unlimited
08.2013 - 10.2023
Security Guard
Light House of the World
07.2007 - 02.2012
Military
Army
11.2002 - 03.2006
Associate of Arts - Massage Therapy
Gahanna Massage Academy
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