Jon Johnson
Santa Rosa,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Outgoing personality makes me an asset in any situation that requires superior customer service. Looking forward to grow and learn.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dutch Bros
Santa Rosa, CA
04.2022 - Current
- Supervised employee performance, preventive maintenance and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Managed and motivated employees to be productive and engaged in work.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Montecito Heights Healthcare & Wellness Centre
Santa Rosa, CA
01.2021 - 08.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Barista
Starbucks
Santa Rosa, CA
05.2017 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor - Psychology
Sonoma State University
Rohnert Park, CA06.2022
High School Diploma -
Cardinal Newman High School
Santa Rosa, CA06.2019
Skills
- Project Management
- Team Leadership
- Custom Drink Preparation
- Sales Expertise
- Worker Training
- Positive Reinforcement Methods
- Managing Operations and Efficiency
- Teamwork and Professionalism
- Maintaining Clean Work Areas
- Verbal and Written Communication
Timeline
Assistant Manager
Dutch Bros
04.2022 - Current
Sales Associate
Montecito Heights Healthcare & Wellness Centre
01.2021 - 08.2021
Barista
Starbucks
05.2017 - 04.2018
Bachelor - Psychology
Sonoma State University
High School Diploma -
Cardinal Newman High School