Jonathan Jones
Murfreesboro,TN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning the Trucking Industry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Service Advisor
Cumberland International Trucks
07.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing trucks to guide decision-making.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
Mobile Repair Technician
Cumberland International Trucks
11.2020 - 07.2022
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose truck and engine malfunctions.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Perform lead duties including but not limited to; Feilding customer calls - Scheduling workload - Communication with team members - Assisting in diagnostic and repair
- Completing PM service and DOT inspection
- Completing repairs in a timely and effective manor.
- Building work orders and accepting Payment for repairs in the feild.
Diesel Mechanic
Cumberland International Trucks
06.2018 - 11.2020
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- 'Complete road test and driving diagnostic test.
- deliver and pick up new trucks and customer trucks for repair.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Serviced and maintained engines by performing regular oil and filter changes.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
Bus Mechanic
Mid South Bus Center
05.2017 - 06.2018
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
- Organized test drives in buses and trucks to identify needed repairs.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Completed body and structural repairs.
- 'Evaluate and repair accident damage to buses.
- Perform State inspection and verify repairs to meet stat, federal, and safety guidelines.
Shop Manager
Batesville Casket
04.2014 - 05.2017
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Fleet Maintenance Manager
UPS
05.2010 - 03.2014
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised oversight of six UPS locations and two airport operations
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and promoted a wide diversity of race, sex, and age diversity in the workforce.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed all needed OSHA and Safety guidelines.
- Maintained and Managed a working relationship with the Teamster Union and congrats.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Fleet Mechanic
UPS
09.1999 - 05.2010
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Serviced and maintained engines by performing regular oil and filter changes.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Completed all repairs and and inspection for fifty-nine package delivery cars.
- Maintained all inventory and repair records for center operation on fleet.
- Install several safety add on features including the back up camera to all fleet vehicles.
Diesel Technician
Penske Truck Leasing
10.1998 - 09.1999
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Pumped fuel and completed quick inspections on trucks, busses, etc.
- Competed in Service and Preventative Maintience Competitions.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ09.2013
High School Diploma -
Coffee County Central High School
Manchester, TN05.1997
Skills
- Staff Training
- Till Counting
- Handling Customer Complaints
- Records Maintenance
- Records Oversight
- Information Confidentiality
- Multitasking and Organization
- Microsoft Internet Explorer
- Diagnostics and Repair
- Microsoft Access
- Estimating Accuracy
- Process Improvement
- Quality Inspections
- Listening Skills
- Training Junior Team Members
- Time Management
- Workflow Management
- Active Listening
- Team Collaboration
Accomplishments
Several certificates and training completions including but not limited to: Cummins - Caterpillar - Detroit - A/C - Merrittor - Eaton - Spicer - Wabco - Allison - Thomas - Navistar - etc.
Hobbies
I enjoy spending any and all time available with the people I love. Starting with my family, church, and work family. From playing and attending different sporting events including but not limited to : Football - Nascar - WallyBall - Volleyball - Disc Golf - Golf. I spend a lot of my time hosting functions for the youth in the church, from gathering to organizing and directing events from plays to volunteer activities. I enjoy the opportunity to travel around the nation and abroad on mission trips. Though it all my Family (Wife and Three Daughters - One Son-in-law) are the center of my life.
Timeline
Service Advisor
Cumberland International Trucks
07.2022 - Current
Mobile Repair Technician
Cumberland International Trucks
11.2020 - 07.2022
Diesel Mechanic
Cumberland International Trucks
06.2018 - 11.2020
Bus Mechanic
Mid South Bus Center
05.2017 - 06.2018
Shop Manager
Batesville Casket
04.2014 - 05.2017
Fleet Maintenance Manager
UPS
05.2010 - 03.2014
Fleet Mechanic
UPS
09.1999 - 05.2010
Diesel Technician
Penske Truck Leasing
10.1998 - 09.1999
Associate of Arts - Business
University of Phoenix
High School Diploma -
Coffee County Central High School
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