Jonathan Jones
Bronx
Summary
.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
04.2022 - 01.2025
- Responsible for delivering over 400 packages safely and promptly on a daily basis.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Store Associate
Office Depot
01.2020 - 10.2021
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Call Center Agent
ReconMR
04.2019 - 11.2019
- Computer data entry skills, professional customer service experience and training
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Education
Some College - Business Marketing
Houston Community College
High school diploma or GED -
Margaret long Wisdom High School
06.2019
Skills
- Delivery Driver Experience
- Data entry and tracking
- Cash registering
- Customer service
- Sales
- Retail Sales
- Order Picking
- Teamwork and collaboration
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
04.2022 - 01.2025
Store Associate
Office Depot
01.2020 - 10.2021
Call Center Agent
ReconMR
04.2019 - 11.2019
High school diploma or GED -
Margaret long Wisdom High School
Some College - Business Marketing
Houston Community College
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