Jonathan Jones
Hutchins
Summary
Highly motivated and safety-driven professional with a strong background in the security field. Experienced in both the retail and residential sectors, ensuring public safety with exceptional service. Excellent communication and problem-solving skills, working effectively with clients to achieve common goals. Competent and prideful in responsibilities and assignments. Eager to take on new challenges and expand skill set successfully. Safety and experience are top priorities.
Overview
19
19
years of professional experience
Work History
Supervisor-Lieutenant
Verified Response Security & Investigations
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to protect client assets and improve residential environments
- Field Training Officer
- Conduct field inspections ensuring officer compliance with company and State regulations
- Safeguarded multi-family dwellings ensuring resident safety and compliance with property regulations
- Trauma wound application certification, basic medical
- Reduced crime rate on client properties by fostering a zero tolerance environment. Provided ongoing feedback to client management and local first responder contacts
Transportation
Wave Express
07.2017 - 02.2023
- Delivered trailers to client locations
- Improved customer satisfaction by providing timely and safe transportation services.
- Maintained compliance with Federal DOT Regulations
- Managed driving schedules and logs per DOT requirements
- Ensured compliance with state to state cargo and fleet inspections
Commissioned Patrol Supervisor
Special Response Group
01.2017 - 05.2017
- Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.
- Assisted first responders with medical emergencies and utilize emergency protocol as needed
- Field trained supervisors and field officers
- Responded to radio calls and engaged in law enforcement activities.
- Enhanced safety on client properties by providing a safe atmosphere for multi-family dwellings
Supervisor-Sergeant
Verified Response Security and Investigations
01.2016 - 01.2017
- Coordinated with local authorities to resolve disturbances and medical needs delivering a safe environment for clients
- Assisted management with new personnel and managed employee schedules
- Field trained officers for supervisory roles and field operations
- Ensured employee compliance with company and State regulations
- Investigated incidents and crimes on client properties, collected evidence, and recorded witness statements.
Commissioned Officer
US Security Associates
02.2012 - 01.2016
- Maintained safe environments for clients by enforcing city ordinances and property regulations
- Assisted first responders with medical emergencies
- Conducted regular reviews of property access points, searching for vulnerabilities
- Enhanced customer experiences through public relations, enforcement of local and state laws relating to client property
- Composed incident reports for client records and criminal prosecution
Sales Representative
DS Waters of America, Sparklett's Water
03.2011 - 02.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional customer service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized Oracle software to manage client information, track leads, and monitor sales progress.
- Increased sales revenue by identifying and targeting high-potential accounts.
Tech Support
Ricoh Business Solutions/BNSF Railway Corporate
05.2006 - 02.2011
- Provided tech support services for printers, MFD's and facsimile devices, determined and resolved hardware and software issues
- Setup network connectivity for printers and multi-function equipment, in addition to printing software
- Served as a liaison between customers and tech support teams when needed.
- Enhanced user experience by providing timely and effective tech support to faculty.
- Recorded and submitted fleet data for billing. Recorded service records daily and presented monthly reports
Education
Associate of Applied Science - Criminal Justice
Tarrant County College
Fort Worth, TXSkills
- Private Investigator
- Commissioned Security License
- Conflict resolution
- Medical Trauma Application Course
- Taser Certification
- Baton Certification
- Training and mentoring
- Staff management
Timeline
Supervisor-Lieutenant
Verified Response Security & Investigations
03.2023 - Current
Transportation
Wave Express
07.2017 - 02.2023
Commissioned Patrol Supervisor
Special Response Group
01.2017 - 05.2017
Supervisor-Sergeant
Verified Response Security and Investigations
01.2016 - 01.2017
Commissioned Officer
US Security Associates
02.2012 - 01.2016
Sales Representative
DS Waters of America, Sparklett's Water
03.2011 - 02.2012
Tech Support
Ricoh Business Solutions/BNSF Railway Corporate
05.2006 - 02.2011
Associate of Applied Science - Criminal Justice
Tarrant County College
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