Jonathan Jones
Dallas,TX
Summary
Reliable security professional with experience in customer service, loss prevention, and conflict resolution. Known for staying calm under pressure and keeping a safe, respectful environment for both customers and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Gardaworld
05.2025 - Current
- Monitor customer activity to prevent theft and maintain a safe shopping environment
- Provide friendly, professional customer service while enforcing store policies
- Respond to incidents calmly and de-escalate conflicts when needed
- Escort individuals off the property when necessary to maintain order and safety
- Conduct regular patrols of the sales floor and surrounding areas
- Work closely with store management and local law enforcement when incidents occur
- Complete daily activity reports and document any security-related events
Cashier/Customer Service
Panera Bread
04.2022 - 12.2023
- Assembled and packaged food orders with attention to detail and accuracy.
- Maintained cleanliness and followed strict sanitation procedures in food preparation areas.
- Delivered friendly and prompt customer service at the counter and drive-thru.
- Monitored inventory levels and restocked items to avoid service delays.
- Handled cash transactions and balanced registers at the end of shifts.
- Worked collaboratively with the team to meet operational and customer satisfaction goals.
- Adapted to high-pressure environments, ensuring quality and timely service.
- Supported new employees by sharing knowledge of procedures and best practices.
Assistant Manager
Chef Cassy's Kitchen
01.2020 - 12.2023
- Prepared and cooked meals to meet specific client preferences and event needs.
- Followed detailed recipes while maintaining high standards of taste and presentation.
- Maintained a sanitary kitchen by cleaning and organizing after each shift.
- Assisted with food prep tasks, including chopping, portioning, and measuring ingredients.
- Collaborated with the team to execute catering orders and ensure timely delivery.
- Supported large-scale events by managing multiple orders simultaneously.
- Restocked and managed inventory, ensuring ingredients were fresh and available.
- Provided excellent customer service by addressing client requests and feedback.
Assistant Manager
Grabbagreen
02.2021 - 03.2022
- Delivered excellent customer service by greeting customers and taking accurate orders.
- Prepared healthy meals and beverages following specific recipes and dietary preferences.
- Maintained a clean and organized workspace, ensuring food safety standards.
- Restocked ingredients and supplies to maintain operational efficiency during shifts.
- Processed cash and card transactions quickly and accurately at the register.
- Assisted in training new employees, guiding company protocols.
- Adapted to high-paced environments during busy hours, meeting customer demands.
- Handled customer concerns professionally to ensure satisfaction and repeat business.
Education
GED -
Dallas College
Skills
- Conflict resolution and de-escalation
- Customer service and public interaction
- Situational awareness and observation
- Incident reporting and documentation
- Loss prevention and theft deterrence
- Communication and teamwork
- Access control and policy enforcement
- Emergency response and safety awareness
- Professionalism under pressure
- Time management and reliability
Certification
Level 2 Security License
Timeline
Security Officer
Gardaworld
05.2025 - Current
Cashier/Customer Service
Panera Bread
04.2022 - 12.2023
Assistant Manager
Grabbagreen
02.2021 - 03.2022
Assistant Manager
Chef Cassy's Kitchen
01.2020 - 12.2023
GED -
Dallas College