Jonathan Juarez
Inglewood,CA
Summary
Dynamic and results-driven professional with a strong background in customer service and safety compliance at KB Delta. Proven ability to enhance operational efficiency and resolve customer issues effectively. A quick learner and problem solver, dedicated to fostering teamwork and delivering exceptional service while upselling additional offerings to boost revenue.
Overview
7
7
years of professional experience
Work History
CNC Machine Operator
KB Delta
05.2024 - Current
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area
- Answered customer questions on pricing, products, procedures, and materials used.
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Contributed to increased revenue by upselling additional services such as waxing and interior cleaning.
- Resolved customer complaints quickly and effectively, restoring client confidence in our services.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
Service Greeter
Fox Rent A Car
08.2021 - 11.2023
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Maintained detailed records of each client interaction, allowing for personalized service during future visits.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Conducted thorough vehicle walk-arounds, identifying any existing damage before initiating service procedures.
- Supported sales team by introducing potential clients to available vehicles on the showroom floor.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey./
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Car Washer
Village Auto Spa
02.2021 - 11.2022
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area
- Answered customer questions on pricing, products, procedures, and materials used.
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Contributed to increased revenue by upselling additional services such as waxing and interior cleaning.
- Resolved customer complaints quickly and effectively, restoring client confidence in our services.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
Traffic Controller
National/Golden Gates
04.2018 - 12.2020
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
Education
MorningSide Highschool
10500 Yukon Ave S, Inglewood, CA 90303Skills
- Safety compliance
- Customer service
- Quick Leaner
- Open to try new things
- Problem solver
- Communication
- Listener
- Team working
- Assisting others
Languages
Spanish
Professional Working
Timeline
CNC Machine Operator
KB Delta
05.2024 - Current
Service Greeter
Fox Rent A Car
08.2021 - 11.2023
Car Washer
Village Auto Spa
02.2021 - 11.2022
Traffic Controller
National/Golden Gates
04.2018 - 12.2020
MorningSide Highschool
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