Jonathan Juncal
Miami,FL
Summary
A dependable college student who is successful at providing fast, high-quality customer service to guests in all industries. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
6
6
years of professional experience
Work History
Server
IHOP
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintenance Worker
University Of Miami- School
08.2021 - 01.2022
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Bilingual Call Center Agent
Pizza Hut
07.2017 - 07.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
Education
BBA - Business Administration
Miami Dade College
Miami, FL06.2026
High School Diploma -
Green Springs High School
8432 Nw 89 St06.2020
Skills
- Customer Service
- Problem-Solving Skills
- Cash Handling
- Sales Expertise
- Food Sales and Promotion
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
IHOP
05.2022 - Current
Maintenance Worker
University Of Miami- School
08.2021 - 01.2022
Bilingual Call Center Agent
Pizza Hut
07.2017 - 07.2018
BBA - Business Administration
Miami Dade College
High School Diploma -
Green Springs High School
Similar Profiles
Kavyn Van SantKavyn Van Sant
Busser at IHOPBusser at IHOP
Alexia GoodellAlexia Goodell
Server at IHOPServer at IHOP
Crystal AndradeCrystal Andrade
Cook Shift Leader at IHOPCook Shift Leader at IHOP
Leora SewardLeora Seward
Server at IHOPServer at IHOP
Fabrizio G. TucciFabrizio G. Tucci
Key Account Executive at WorldLinkKey Account Executive at WorldLink