Jonathan Kalton
Phoenix,AZ
Summary
Professional Summary
Professional demeanor, diligent, dependable and disciplined with a strong background in customer service and conflict resolution. Committed to learning new roles and processes to support various departments and service initiatives. Consistently delivers high-quality assistance while contributing to a collaborative team environment. Known for reliability, efficiency, and adaptability in meeting dynamic needs within a business setting, while ensuring a positive experience for customers throughout the relationship process.
Overview
30
30
years of professional experience
Work History
Grocery Clerk
Fry's Marketplace
09.2024 - Current
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Pleasantly greet customers and provide prompt and courteous service.
- Communicate with customers and staff politely and professionally to uphold store standards.
- Address customer complaints and concerns, providing mutually beneficial solutions.
- Collaborate with team members to meet daily objectives and maintain smooth operations.
- Stock shelves and organize merchandise displays for easy retrieval.
- Rotate grocery products ensuring that expired items were immediately removed.
Independent Sales Rep/Customer Service
Snap-On Tools
04.2017 - 06.2023
- Build and maintain customer relationships
- Strive to exceed the expectations of the customer
- Enhanced client satisfaction by addressing concerns promptly & exceptionally
- Increased repeat business by fostering trust-based relationships
- Qualify eligible clients for financing
- Collect on and managed customer accounts
- Responsible for stock management, including incoming inventory inspection and shelf merchandising
Youth Pastor
Stetson Hills Community Church of God
01.2012 - 08.2016
- Planning activities for youth, harboring a safe learning environment
- Plan and execute fundraisers
- Built lasting relationships with youth and parents
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging setting
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
- Planned weekly groups as well as special events
- Scheduled and managed teams of youth volunteers.
- Improved communication among youth group members through regular social media updates, newsletters, and announcements.
Owner and Operator
Laundromat and C-store
03.2008 - 08.2011
- Build and maintain customer relationships
- Inventory control
- Purchasing inventory
- Merchandising
- Exceed customer expectations in a retail setting
- Providing and maintaining a safe shopping experience
Owner and Operator
Royal Car Wash
01.1996 - 01.2007
- Responsible for the cleanliness and maintenance of building and grounds
- Inventory replenishment
- Building and maintaining customer relationships in order to drive repeat business
- Work to exceed customer expectations
- Resolution of issues, providing the customer with an exceptional experience
Education
B.A. - Theology
Grand Canyon University
Phoenix, AZ08.2016
A.S. - Business Marketing
Allan Hancock College
Santa Maria, CA05.1999
Skills
- Proficient in group dynamics
- Cultivating a patient and engaging presence
- Detail focused methodology
- Effective conflict resolution
- Timely and trustworthy
- Customer service expertise
- Clear and concise speaking
- Process optimization
- Implementation of marketing strategies
- Budget management
- Prioritization and scheduling
Timeline
Grocery Clerk
Fry's Marketplace
09.2024 - Current
Independent Sales Rep/Customer Service
Snap-On Tools
04.2017 - 06.2023
Youth Pastor
Stetson Hills Community Church of God
01.2012 - 08.2016
Owner and Operator
Laundromat and C-store
03.2008 - 08.2011
Owner and Operator
Royal Car Wash
01.1996 - 01.2007
A.S. - Business Marketing
Allan Hancock College
B.A. - Theology
Grand Canyon University
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