Jonathan Katembwa
Florence,SC
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
13
13
years of professional experience
Work History
Universal Banker
First Reliance Bank
01.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Bank Teller
First Reliance Bank
01.2016 - 01.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Logistics Team Member
Target
01.2012 - 01.2018
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Established performance metrics to track team progress toward goals regularly while identifying areas requiring improvement or growth opportunities consistently.
- Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
Education
High School Diploma -
South Florence High School
Florence, SC05.2013
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
- Credit analysis
- Team Collaboration
- Money Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- CEO Excellence Award
- Completed Numerous Management Courses
Timeline
Universal Banker
First Reliance Bank
01.2021 - Current
Bank Teller
First Reliance Bank
01.2016 - 01.2021
Logistics Team Member
Target
01.2012 - 01.2018
High School Diploma -
South Florence High School
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