Jonathan Kay
Hilliard,OH
Summary
Adept at enhancing operational efficiency and fostering client relationships, I leveraged computer skills and teamwork to surpass project targets at Thermo Fisher Scientific Inc. My knack for vendor engagement and problem-solving spurred process improvements, significantly boosting project outcomes.
Overview
24
24
years of professional experience
Work History
Senior Site Specialist
Thermo Fisher Scientific Inc.
09.2011 - Current
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Developed strong working relationships with clients, fostering trust and ensuring successful project outcomes.
- Established effective partnerships with vendors/suppliers that resulted in better pricing terms or other favorable conditions for the company.
- Optimized supply chain management, resulting in reduced material costs and improved efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored supply chain metrics to identify opportunities for improvement in the stockroom''s performance.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Established clear communication channels between management, staff, and other departments for seamless operations across the company.
- Streamlined order fulfillment processes for faster turnaround times, improving overall customer satisfaction.
- Effectively managed change orders, preventing delays or additional costs while maintaining client satisfaction.
- Overcame logistical challenges by developing innovative solutions that minimized disruptions without compromising quality or schedules.
Site Technician
VWR International
03.2007 - 09.2011
- Maintained a clean and organized worksite by enforcing proper disposal of debris and waste materials daily.
- Ensured accurate data collection by performing thorough site measurements and assessments.
- Contributed to successful project outcomes by accurately interpreting blueprints, specifications, and technical documentation.
- Helped to streamline project workflows by consistently identifying opportunities for process optimization and suggesting practical improvements for implementation.
- Effectively managed time-sensitive tasks under high-pressure conditions without compromising quality or accuracy in work performed.
- Ensured seamless handovers between shift changes by maintaining clear documentation of completed tasks, ongoing responsibilities, and pertinent details related to specific assignments.
- Expedited project timelines with efficient coordination of materials, tools, and equipment necessary for each task.
- Improved team communication by providing timely updates on progress, challenges, and solutions.
- Developed and implemented stock rotation procedures to minimize product waste and maintain freshness.
- Reduced stock discrepancies by conducting regular inventory audits and addressing any issues immediately.
Golf Pro Shop Assistant
The Ohio State University Golf Club
03.2004 - 09.2006
- Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
- Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
- Implemented targeted marketing initiatives to raise awareness about special promotions or upcoming events at the golf facility.
- Coordinated golf tournament operations, resulting in successful events and positive participant feedback.
- Contributed to membership growth by actively promoting club programs and benefits to prospective members during pro-shop interactions.
- Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations.
- Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Listened to customer needs and desires to identify and recommend optimal products.
Banquet Manager
Columbia Sussex Hotels
04.2001 - 02.2005
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 200-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Interpreted instructions to schedule and set up events to client specifications.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT03-2026
High School Diploma -
Hilliard Darby High School
Hilliard, OH05-2003
Skills
- Computer skills
- Shipping and receiving
- Workload prioritization
- Customer service
- Stockroom operations
- Vendor engagement
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Work Planning and Prioritization
- Flexibility and adaptability
- Site operations
Timeline
Senior Site Specialist
Thermo Fisher Scientific Inc.
09.2011 - Current
Site Technician
VWR International
03.2007 - 09.2011
Golf Pro Shop Assistant
The Ohio State University Golf Club
03.2004 - 09.2006
Banquet Manager
Columbia Sussex Hotels
04.2001 - 02.2005
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
High School Diploma -
Hilliard Darby High School