Jonathan Kebede
Falls Church,VA
Summary
OBJECTIVE PROFESSIONAL PROFILE Professional hotel manager with over 10 years' experience. Demonstrated excellence in developing and implementing a complete guest experience at all levels of service. Focused on providing excellent customer service, fostering relationships with customers and staff, and providing leadership. Excels at executing sales and marketing strategies to maximize the profitability of the hotel while increasing customer satisfaction and increasing team morale and maintaining a desirable work culture.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Comfort Inn Hotel
District of Colombia, DC
01.2019 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw computer database and physical filing systems.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Boosted yearly profits through process optimization and improved training.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Performed pricing and estimates based on customer needs and requirements.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Motivated, trained and disciplined employees to maximize performance.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
Front Office Manger
Holiday Inn Alexandria
Carlyle, VA
01.2017 - 06.2019
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests
- Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to improve team member performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure your team are properly trained on systems, security, service and quality standards
- Help prepare annual departmental operating budget and financial plans
- Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Standardized office structures and processes to promote collaboration and increased performance.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw quality control and productivity rates to increase revenue and production times.
Operations Manager
Courtyard Marriott Navy Yard
Washington
01.2016 - 01.2017
- Effectively led, trained, coached, motivated, and engaged all operations staff and on a daily basis
- Ensured that all guest complaints were investigated and resolved
- Monitored budget and payroll records
- Reviewed financial transactions to ensure that expenditures were authorized and within budget
- Provided timely and constructive feedback to staff
- Prepared weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
Operations Manager
Army Navy Club
Washington, C.
01.2010 - 01.2016
- Assisted with developing and implementing front desk policies and procedures
- Oversaw efficient check-in and check-out procedures and ensures member satisfaction at all times
- Maintained weekly staff schedule for front desk, valet, bellman, housekeeping and maintenance
- Completed group reservations and communicated relevant information to appropriate departments
- Monitored accuracy of the front desk POS reservation system and made adjustments as necessary
- Maintained effective relationship and communication with other departments within the company
- Investigated and resolved member and guest requests efficiently
Revenue Manager
Westin National Harbor
Harbor, MD
01.2008 - 01.2010
- Generated and distributed daily, weekly, and monthly reports
- Continually monitored all pertinent travel related websites to ensure competitiveness in both availability and price
- Participated in all pricing decisions for transient, group, and wholesale segments
- Assisted in developing the annual property business and marketing plans
- Completed the annual Request for Proposal (RFP) process with Director of Sales and Marketing
- Collaborated with the Director of Sales and Marketing in implementing revenue management programs
Revenue Manager
Capitol Hill Suites
Washington, D.C.
01.2006 - 01.2008
- Optimized RevPAR by analyzing demand and establishing effective selling strategies
- Managed/updated current selling strategies
- Updated information in all available distribution-channels
- Facilitated Weekly Sales and Revenue Strategy meetings
- Conducted ongoing competitor pricing and ensure proper rate positioning by offering relative to competition
Education
RMA 1 & 2 Starwood, Certified Front Office Operation IGH Certified - Hotel Management
Starwood Hotels
Atlanta, GAAssociate of Business Administration - undefined
Northern Virginia Community College
2007
Skills
- Schedule Coordination
- Motivational Leadership
- Performance Management
- Microsoft Office Suite
- Quality Assurance
- Report Preparation and Analysis
- Staff Development and Training
- Complex Problem Solving
- Team Management and Supervision
- Team Building
- Recruitment and Hiring
Timeline
Assistant General Manager
Comfort Inn Hotel
01.2019 - Current
Front Office Manger
Holiday Inn Alexandria
01.2017 - 06.2019
Operations Manager
Courtyard Marriott Navy Yard
01.2016 - 01.2017
Operations Manager
Army Navy Club
01.2010 - 01.2016
Revenue Manager
Westin National Harbor
01.2008 - 01.2010
Revenue Manager
Capitol Hill Suites
01.2006 - 01.2008
RMA 1 & 2 Starwood, Certified Front Office Operation IGH Certified - Hotel Management
Starwood Hotels
Associate of Business Administration - undefined
Northern Virginia Community College
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