Jonathan Keys
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Route Sales Representative
SRP COMPANIES, Castle Rock
09.2024 - 05.2025
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Forklift Operator
Fibrix
02.2024 - 08.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Sergeant of Corrections
LaSalle Corrections
08.2021 - 01.2024
- Ensured safety within the correctional facility by conducting thorough security checks and monitoring surveillance systems.
- Improved staff performance through consistent training, evaluations, and constructive feedback.
- Maintained a secure environment for inmates and staff by closely adhering to established protocols and procedures.
- Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.
- Promoted inmate accountability through regular inspections of living quarters and personal belongings.
Design Consultant
Ashley Furniture Homestore
10.2020 - 01.2021
- Increased referral rates through exceptional customer service and communication skills.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Collaborated with senior management to develop, review and finalize design concepts.
- Provide exceptional customer service, by providing detailed information on all products in store and in the warehouse.
- Listening to clients to provide them with the right products to fit into their design and concepts.
- Having up to date knowledge on new designs and products
Outside Sales Representative
EV Of Lubbock
08.2019 - 08.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Customer Service Representative
Lowes Home Improvement
12.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Manager in Training
50th Street Caboose Restaurant
09.2017 - 10.2018
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
- Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
- Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
Team Leader
Tractor Supply Company
11.2015 - 01.2017
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Arts - Design And Visual Communications
Texas Tech University
Lubbock, TXSkills
- Conflict Resolution
- Public Relations
- Security Protocols
- De-escalation Techniques
- Report Writing
- Product and Service Knowledge
- Customer Rapport
- Customer Service
- Visual Merchandising
Timeline
Route Sales Representative
SRP COMPANIES, Castle Rock
09.2024 - 05.2025
Forklift Operator
Fibrix
02.2024 - 08.2024
Sergeant of Corrections
LaSalle Corrections
08.2021 - 01.2024
Design Consultant
Ashley Furniture Homestore
10.2020 - 01.2021
Outside Sales Representative
EV Of Lubbock
08.2019 - 08.2020
Customer Service Representative
Lowes Home Improvement
12.2018 - 07.2019
Manager in Training
50th Street Caboose Restaurant
09.2017 - 10.2018
Team Leader
Tractor Supply Company
11.2015 - 01.2017
Bachelor of Arts - Design And Visual Communications
Texas Tech University
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