
Dynamic US Operations Manager with a proven track record at Garaga Inc, excelling in performance monitoring and organizational management. Expert in implementing software systems and training teams, driving process improvements that enhance operational efficiency. Passionate about fostering partnerships and achieving client success through strategic planning and effective communication.
Here at Garaga, I oversee Start Up and Day To Day Operations of our ADP's (Advanced Dealer Partner). We deep dive into existing Door Companies who already purchase Garaga Product and if they meet certain sales and financial levels then we work with them to create a partnership with them. The team I work with, once we have acquired the ADP, go in and implement our Software and Inventory Management System. We work directly with each department to get them fully trained and up to speed on the new system and changes. From External and Internal Sales to Warehouse Management we provide expertise to help the new ADP become the best version of themselves. Once they are set up then we help them look at reporting for all departments. The visibility this allows each department and the owner is something most companies do not have and helps them understand the bottom line of the company. We then give each company 1 year of training and learning. Once that year is up we then implement a RACI which is basically a live document that provides what each person in that company is responsible for. With this then comes KPI's so that each person is held responsible with the title provided to them. I truly love the partnership side of this because we have found coming along side a company and working together to make them successful is such an incredible journey. Having a partnership instead of just buying the company and it being done our way has shown the Partners Clients that we respect what they have built and that we are just a resource for The Client and our Partner to help them be successful.
With Brittenum Construction, I was responsible with getting Suppliers and Vendors from our Estimator and then creating all the Sales Orders and Purchase Orders in ECI Mark Systems. I would then create all of the inventory lists needed for the entire build of the project. Then I would create release stages that we would send out to our Suppliers and Vendors so that we would have a Scheduled Time Frame for each drop. We would negotiate directly with Suppliers and Vendors on current pricing and projected pricing for change orders. Day To Day communication with on site Supervisors and Suppliers for material drop time frames to make sure the product arrives when the Vendor needs it so that we meet strict schedules. We had frequent meetings with the Estimator, Super Intendant, and Owner to provide up to date reports of product use, product pricing, and complications on the job site that would effect the efficiency and profitability of the current projects. At Brittenum I enjoyed learning the ERP (ECI Mark Systems) The creation and organization that goes into creating a project or in our case Home was truly amazing. To work with a team of people that not only loved what they do but also loved being a part of something that a customer is proud of owning is rewarding.
As Manager, I lead day to day operations. I was personally involved in Inventory Management, Client Fulfillment, Custom Quoting, and on-site custom requests. I handled all invoicing, payables, and receivables. As Manager I also scheduled Service and Installations for our Installers. Handled the Customer Service for Retail and Wholesale. Here I enjoyed the Intimate Relationships with not only our own customers but also with the Vendors who purchased supplies from us. The fast pace with needing to be organized really pushed what I was able to accomplished and I learned a lot in the 15 plus years I was with them.