Jonathan Kinser
Columbus,OH
Summary
Highly proactive manager with 7 years of experience in team leadership in Management. Background includes sales, management and customer service in fast-paced settings.
Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist.
Safelite Auto Glass
01.2021 - 04.2023
- Managed high-volume insurance verifications within pressured timeframes.
- Complied with guidelines and regulations for confidential data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Established and maintained relationships with insurance providers for productive communications.
- Posted payments to accounts and maintained records.
General Manager
Rallies
02.2018 - 01.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
Papa Johns
03.2014 - 01.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Brookwood Premier Academy
Columbus Oh06.2008
Skills
- Annual Performance Reviews
- Production Preparation
- Monthly Inventory
- Disciplinary Action
- Suggestive Selling
- Food Safety and Sanitation
- Inventory Management
- Staff Scheduling
- Labor and Food Cost Control
- Training and Development
- Customer Loyalty
- Loss Prevention Strategies
Timeline
Insurance Verification Specialist.
Safelite Auto Glass
01.2021 - 04.2023
General Manager
Rallies
02.2018 - 01.2021
General Manager
Papa Johns
03.2014 - 01.2018
High School Diploma -
Brookwood Premier Academy
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