Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Kline

Jonathan Kline

Byron Center,MI

Summary

Versatile team player with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in sales, marketing and business development.

Overview

20
20
years of professional experience

Work History

Director of Operations

Complete Auto Glass
04.2017 - Current
  • Oversee day-to-day production activities in accordance with business objectives.
  • Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Collaborate with the owners to develop and execute long-term corporate goals and objectives.
  • Oversee the operations for all 10 locations throughout West Michigan.
  • Analyze customer feedback and identified areas for improvement to drive business success.
  • Manage 25+ employees
  • Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentor and coach team members to foster productive and engaging work environment.
  • Identify and qualify customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Track trends and suggest enhancements to both challenge and refine company's product offerings.
  • Interact well with customers to build connections and nurture relationships.

Company Owner

VMI Int. / Jeffery Charles Inc. / Craig James Inc.
03.2009 - 04.2017
  • Opened and managed 10+ marketing and sales offices that spanned from Wisconsin to New York.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Built loyal account base and long-term business relationships with accounts.
  • Managed 100+ employees by supervising daily tasks.
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Implemented strategic plans to improve performance and increase client acquisition.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Aligned branding initiatives and sales strategies with client goals.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Vice President of Operations

Rockland International
11.2008 - 03.2009
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Established performance goals for department and outlined processes for achievement.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Outside Sales Representative

Rockland Int.
09.2007 - 11.2008
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Trained and managed a team of 26 sales reps.
  • Exceeded monthly sales targets and quotas consistently.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built strong client rapport to establish diversified network of connections.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Production Assistant

ESPN Sports Media
06.2003 - 09.2007
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Operated camera, lighting and grip equipment to use during production process.
  • Monitored production budget to track expenditures and control costs.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Developed and maintained successful relationships with media professionals.
  • Interacted positively with actors and actresses when escorting to and from trailers during filming.
  • Assisted director with planning and completing film shots and B roll footage.

Education

Communications

Michigan State University
East Lansing, MI

Skills

  • Risk Mitigation
  • Strategic Planning and Execution
  • Leadership Training
  • Process Improvements
  • Operations Oversight
  • Revenue Generation
  • Sales Tracking
  • Customer Retention

Timeline

Director of Operations

Complete Auto Glass
04.2017 - Current

Company Owner

VMI Int. / Jeffery Charles Inc. / Craig James Inc.
03.2009 - 04.2017

Vice President of Operations

Rockland International
11.2008 - 03.2009

Outside Sales Representative

Rockland Int.
09.2007 - 11.2008

Production Assistant

ESPN Sports Media
06.2003 - 09.2007

Communications

Michigan State University

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Jonathan Kline