Jonathan Knight
Chicopee,MA
Summary
With a proven track record in enhancing customer satisfaction, demonstrated during my tenure at Mobil Gas Station. Skilled in customer service, I excel in multitasking and organizational tasks, which i had to display while working at Stop & Shop as well while in store. Successfully improved sales through effective product recommendations and maintained high accuracy in financial transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Mobil Gas Station
11.2021 - 02.2025
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Warehouse Clerk
Stop & Shop
06.2020 - 10.2021
- Simplified shipping and receiving processes for improved workflow.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Checked packages and merchandise for damage and notified vendors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
Education
High School Diploma -
Chicopee High
Chicopee, MA07-2021
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Payment processing
- Product recommendations
- Guest inquiries
- Credit card processing
- Cleaning and sanitizing
- Inventory restocking
- Multitasking and organization
- Customer service
- Merchandise restocking
Certification
Osha 10-20 hour certificate
Languages
English
Native or Bilingual
Timeline
Cashier
Mobil Gas Station
11.2021 - 02.2025
Warehouse Clerk
Stop & Shop
06.2020 - 10.2021
High School Diploma -
Chicopee High
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