Open To Work
Jonathan Koehler
Twin Lake
Summary
Results-driven Store Director known for productive and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel using communication, problem-solving, and adaptability skills to achieve business objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Director
Meijer
Fruitport
03.2021 - Current
- Responsible for supervision of store operations.
- Implement strategies to improve customer service, drive store sales, and increase profitability.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient.
- Maintains store appearance, product presentation and company standards.
- Responsible for supporting achievement of sales, shrink and margin (P&L) throughout the store through execution of the Merchandising plan and for controlling labor.
- Reviews sales goals, supply costs, stock loss/shrink results and goals.
- Directed daily store operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels and ordered merchandise to meet customer demand.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented promotional strategies to drive sales and enhance product visibility.
- Coordinated employee schedules to optimize labor resources and maintain productivity.
- Monitored financial performance and adjusted budgets to align with operational goals.
- Developed strong community relationships through local events and outreach initiatives.
- Ensured compliance with safety standards and company policies across all departments.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Leader
Meijer
Muskegon
03.2016 - 04.2021
- Led team in daily operations and ensured smooth workflow.
- Developed training programs for new team members and provided mentoring.
- Implemented inventory management processes to maintain stock availability.
- Conducted regular performance evaluations and provided constructive feedback.
- Monitored compliance with safety standards and operational guidelines.
- Coached and mentored individuals on professional development goals.
- Assessed team performance against established goals and objectives.
- Monitored workflow processes and identified areas of improvement.
- Fostered a positive work environment by recognizing individual achievements.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Facilitated collaboration between departments to ensure successful project completion.
- Developed and implemented strategies to improve team performance and productivity.
General Manager
Cost Plus World Market
Grandville
10.2014 - 02.2016
- Highest level of authority within the store, and am responsible for the overall management of the store.
- The foremost decision-maker in regard to every aspect of the store's operation, i.e., personnel, product procurement, merchandising and customer service.
- The General Manager position requires strong leadership skills to train, supervise and lead the Sales Associates and Supervisors.
Region Manager- West Michigan
Pro Fireworks
Grand Rapids
02.2014 - 10.2014
- Responsible for all store functions associated with running retail stores to achieve sales, service, membership, customer satisfaction and profitability goals.
- Analyze store level reports and identify new strategies for maximizing results.
- Create and reinforce a sales culture, including Pro Firework selling processes, ensuring service is prompt, knowledgeable, and that customer expectations are met.
- Develop top performers and consistently evaluate performance.
- Guide assistant managers and supervisors as we recruit and develop a diverse and talented team.
- Participate in local organizations and community events.
- Managed inventory levels and coordinated supply chain logistics efficiently.
- Analyzed market trends to inform sales strategies and product offerings.
- Developed relationships with vendors to enhance service delivery and support.
- Implemented training programs to improve employee skills and productivity.
- Developed and implemented regional sales strategies to increase market share.
- Visited stores on a regular basis to assess operational efficiency and customer satisfaction levels.
Store Manager
Big Lots
Muskegon
05.2010 - 02.2014
- Manage all operational and financial resources to achieve established goals.
- Utilize company tools, reports and feedback to effectively analyze trends and identify opportunities.
- Achieve and maintain a high level of customer service and ensure customer issues are quickly and efficiently resolved.
- Manage all store processes to company standards including freight flow, merchandise presentation and reconciliation of all sales, cash and inventory transactions.
- Responsible for interviewing, selection, hiring, training and performance evaluations of all associates.
- Approve and administer appropriate disciplinary action to associates, including making recommendations for termination, in accordance with company guidelines.
- Oversee scheduling and payroll processes on a daily and weekly basis.
- Ensure that the appearance of the store's interior and exterior are maintained to standards including merchandise presentation and recovery.
- Manage shrink and safety results.
Store Manager
Big Lots
Holland
08.2007 - 04.2010
Store Manager
Big Lots
Muskegon
08.2002 - 07.2007
Multi Store Manager
Big Lots
Grand Rapids
07.1998 - 07.2002
Education
Associate - Business
Central Michigan University
Diploma -
Alma High School
Skills
- Retail Management
- Customer service
- Inventory management
- Performance evaluation
- Profit optimization
- Community engagement
- Effective communication
Certification
ServSafe
Personal Information
Title: Sales and Operations Manager
Work Preference
Job Search Status
Open to workSalary Range
$100000/yr - $200000/yrTimeline
Store Director
Meijer
03.2021 - Current
Leader
Meijer
03.2016 - 04.2021
General Manager
Cost Plus World Market
10.2014 - 02.2016
Region Manager- West Michigan
Pro Fireworks
02.2014 - 10.2014
Store Manager
Big Lots
05.2010 - 02.2014
Store Manager
Big Lots
08.2007 - 04.2010
Store Manager
Big Lots
08.2002 - 07.2007
Multi Store Manager
Big Lots
07.1998 - 07.2002
Associate - Business
Central Michigan University
Diploma -
Alma High School