Jonathan Kraemer
Centreville,VA
Summary
I have 8 years of working experience in the areas of customer service, engineering, cyber security, and technical support. In addition, I am US Army veteran with almost 3 consecutive years supporting the Department of Defense as a Cyber Security Analyst contractor. I also possess the most recent Certified Ethical Hacker (CEH) & CompTIA Security+ certifications and look forward to expanding my curriculum in the cyber security field through other official certifications or through resuming my college education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst (DoD Contractor)
Breakpoint Labs LLC
11.2021 - 02.2024
- Primary responsibilities include (but not limited to) assisting client sites with assessing their cyber posture, improving multiple clients sites compliance simultaneously, and identifying and remediating vulnerabilities
- I was 1 of 2 main POCs for a tool our team used for vulnerability assessment and compliance; daily operations included reviewing logs, creation and alteration of scans, review and remediation of vulnerabilities from scans, creation and alteration of reports, and troubleshooting scans with errors
- Lead presenter for my team for the entirety of my employment for daily calls regarding daily operations and de-briefs for the week with powerpoint presentation
- Consistent and daily communication with other teams and team members via phone, VTC, or email to accomplish tasks in a timely manner and due to separation of duties
- Created official cybersecurity documents for my team to distribute to our clients to expedite remediation efforts
- Assisted in the creation, alteration, and automation of reports
- Took the initiative in training new hires for our daily processes, SOPs, ticketing system, and assessment tools
Technical Support Analyst
Agilant Solutions Inc.
04.2021 - 10.2021
- Receiving calls from customers and supporting stores to help troubleshoot general PC and/or phone related issues such as internet connectivity, software issues, malware removal, slow PCs, etc.)
- Diagnosis of hardware or software issues strictly over the phone as this was a Tier 1 position
- Ability to locate, identify, and follow the most up-to-date and official documentation from hardware vendors to successfully assist customers
Cyber Security Analyst
Anna London Consulting LLC
10.2020 - 10.2021
- Creating and integrating a Risk Management Framework that is tailored to the company
- Attending multiple meetings per week to discuss topics regarding the company and potential contracts being won to work with the U.S Government
- Reviewing Security Information and Event Management (SIEM) tools and practicing with tools in a sandbox environment
Alarm Installation Specialist/Technician
National Security Solutions LLC
07.2018 - 03.2020
- The installation of alarm systems, fire systems, and cameras in private residences as well as corporate environments
Forward Observer/Fire Support Specialist
United States Army
07.2014 - 12.2017
- A 13F's primary responsibilities are providing intelligence for the Army's field artillery team, the set up and operation of communications systems, assist in the preparation of fire support plans, coordinates and targets, and provide indirect and aviation fires for the obscuration, screening, and/or covering of ground elements
Education
Associate of Arts - Criminal Justice
Nassau Community College
Garden City, NY12.2019
Skills
- Taking initiative
- Strong work ethic, highly professional, and punctual
- Excellent ability to communicate
- Data Analysis
- Analysis of trending compliance
- Help Desk Support
- Employee Computer Support
- Account Management
Certifications Education
- Associates Degree in Criminal Justice, planning to obtain Bachelors in Computer Science
- Flatiron School: Cyber Security Analytics Program October 2020
- Splunk Foundation Certification, August 2020
- Security +, November 2020
- Actively studying for Network+, anticipated April 2023 or earlier
Affiliations
- SANS.org
- ISSA-NYC
References Available
References will be given upon request.
Primary Cell
570-213-1972
Primary Objective
Obtain a Cyber Security or IT position and function as the strongest asset I can for a company/organization, as well as continuing to learn and progress in the cyber career path.
Certification
Certified Ethical Hacker v12
CompTIA Security+
Timeline
Cyber Security Analyst (DoD Contractor)
Breakpoint Labs LLC
11.2021 - 02.2024
Technical Support Analyst
Agilant Solutions Inc.
04.2021 - 10.2021
Cyber Security Analyst
Anna London Consulting LLC
10.2020 - 10.2021
Alarm Installation Specialist/Technician
National Security Solutions LLC
07.2018 - 03.2020
Forward Observer/Fire Support Specialist
United States Army
07.2014 - 12.2017
Associate of Arts - Criminal Justice
Nassau Community College
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