Jonathan Krech
Orlando,FL
Overview
5
5
years of professional experience
Work History
Door to Door Canvasser
Reuter Roofing
Waterloo, ON
06.2019 - 04.2022
- Generated 1-2 quality leads by knocking on 20+ doors/hour
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
Personal Banking Associate
TD Bank
Waterloo, ON
12.2018 - 06.2019
- Followed up on leads for a variety of financial products to increase sales
- Coached and supervised CSR's to improve customer service, increase sales and solve customer complaints
- Achieved record breaking LEI score for exceptional customer service
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
Customer Service Representative (CSR)
TD Bank
Waterloo, ON
09.2017 - 12.2018
- Achieved top 10 out of 1800 CSR’s consecutively each quarter by exceeding sales goals by 4-7x
- Exceeded investment & lending referral goal by 3-10x and achieved 1st place for most referrals
- Persistently finished above 99.5% of all CSR's in all performance metrics; promoted to Personal Banking Associate after only 15 months.
Business Owner/Operator
Student Works Window Cleaning
Waterloo, ON
11.2016 - 02.2018
- Sold and produced over $73,000 in services in 8 months achieving company record for most sales in Canada with a closing rate of over 92% and consistently reached weekly top sales performer
- Hired, trained, led and managed a team of 8-12 employees, servicing almost 200 extremely satisfied customers
- Managed end-to-end business processes to maintain proficiency, profitability & customer satisfaction
- Consulted with customers to assess needs and propose optimal solutions.
Education
BBA - Honors Bachelor of Business Administration
Wilfrid Laurier University – Lazaridis School of Business And Economics
Waterloo, ON05.2022
Sales & Customer Service Course -
Replayz Sales Master Class
Online04.2023
3 Month Young Adults Discipleship Internship at Hungry Generation Church -
Hungry Generation Spring 2021 Internship
Pasco, WA05.2021
Skills
- Sales experience
- Closing & Persuasion
- Client Relationship Building
- Customer Service
- Problem Solving
- Critical Thinking
- Teamwork and Collaboration
- Team Leadership
- Staff Training and Development
- Verbal and written communication
Other Experience
- University & Highschool Business & Mathematics Tutor, 2010, 2022
- Elections Canada – Deputy Returning Officer, 10/01/19
- Wilfrid Laurier University Habitat for Humanity, 02/01/19
Awards
Business Leader of the Future Graduation Award, 2016
Volunteer Experience
- Nations Church - Young Adults Leader, Hospitality & Evangelism Team
- HungryGen Church - YouTube Optimization
Timeline
Door to Door Canvasser
Reuter Roofing
06.2019 - 04.2022
Personal Banking Associate
TD Bank
12.2018 - 06.2019
Customer Service Representative (CSR)
TD Bank
09.2017 - 12.2018
Business Owner/Operator
Student Works Window Cleaning
11.2016 - 02.2018
BBA - Honors Bachelor of Business Administration
Wilfrid Laurier University – Lazaridis School of Business And Economics
Sales & Customer Service Course -
Replayz Sales Master Class
3 Month Young Adults Discipleship Internship at Hungry Generation Church -
Hungry Generation Spring 2021 Internship