Jonathan Kusterer
Hartford,WI
Summary
Results-driven professional with diverse experience in dynamic environments, adept at analyzing project requirements to develop effective solutions. Demonstrated ability to maintain composure and deliver innovative designs under tight deadlines and budget constraints, consistently achieving and surpassing project objectives. Core competencies include strategic planning, problem-solving, and design innovation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AV Lead Field Engineer / Site Manager
EOS IT Solutions
01.2020 - Current
- Coordinated with contractors and suppliers to secure necessary materials and equipment.
- Conducted site surveys to assess and document field conditions and project requirements.
- Maintained up-to-date knowledge of industry trends and best practices in order to make recommendations regarding system design or modifications.
- Managed the team in troubleshooting efforts that alleviated errors.
- Monitored and reported on project progress and field conditions to stakeholders.
- Managed inventory of tools, equipment, and supplies required for field operations.
- Communicated with clients and coworkers about analysis results.
- Adapted to rapidly changing environments and project requirements with flexibility.
- Analyzed customer needs to determine appropriate solutions that meet their expectations while meeting budget constraints.
- Advised customers on use of products or services.
- Managed teams effectively to cut project costs and comply with time and budget restraints.
- Managed multiple concurrent projects ensuring deadlines were met according to schedule.
- Performed system engineering and technical analysis of requirements to develop functional specifications for systems.
- Resolved escalated customer service issues in a timely manner by utilizing problem solving skills.
Onsite Lead AV Specialist
Kinly/Viju
Cedar Knolls, USA
09.2018 - 01.2020
- Manage, Support, Service and the Implementation of all installed, purchased and adopted technology/equipment by Kinly as per the contract
- Fulfill all duties under the contract between Kinly and Colgate Palmolive including and not limited to: new equipment purchases for installation or mobile use for collaboration at the Global Headquarters
- All 35 Conference Rooms ranging from medium to large combining Cisco Telepresence, Clear One Audio System's, Biamp, Google and a multitude of Samsung, Sharp & NEC Display's
- 30 Huddle Space Type Room's which are currently under a Roll Out of Google Meet Conference Systems
- 24 Executive Telepresence System installed in offices throughout the Campus
AV Region Specialist North & South America's
Burberry Limited
New York, USA
12.2016 - 11.2017
- Company Overview: Retail Clothier
- Manage, Service and Maintain all Audio and Video Equipment in the 100 locations located in North America and Canada as well as South America including Mexico and Brazil
- Manage, Service and Maintain the DMX/Mood Contract in the Americas pertaining to store music players and its performance while maintaining industry standards
- Project and Vendor Management responsible for authoring contract documents including statements of work and all service levels through the process from developmental stages to finalizing Cad Drawings, weekly web-conferences to evaluate and monitor progress to ensure vendors comply with contractual terms and conditions
- Contract negotiations with multiple vendors across the region including but not limited to audio, video, data, pos, staging and events and national service providers
- Manage, Service and Maintain the Digital Displays/Video Walls and the Sedna/Omnivex Players for continual operation
- Retail Clothier
Executive Technical Support | VNOC Managing Director
Verizon Communications @ 21st Century FOX
New York, USA
01.2015 - 12.2015
- Executive Technical Director and Video Network Operations Center Director @ 21st Century Fox
- Supporting 21CF, 20th Century Fox, Fox Networks, Fox Sports Dow Jones, Wall Street Journal, NewsCorp, Fox News, Fox Sports, Baron's and Fox Financial
- Directed the Executive Technical Support Team for the CEO, CFO, COO and Board Members
- Delegated work to staff, setting priorities and goals.
- Created and maintained relationships with key stakeholders.
- Led initiatives to improve customer service levels throughout organization.
- Organized training, client meetings, team meetings and events.
- Developed, implemented, and maintained executive support systems and procedures.
Lead Audio Visual Engineer
SIFMA
New York, USA
01.2014 - 01.2015
- Webinar, Web meeting and VTC supervisor
- Scheduling, Meeting Calendar Supervisor, Audio Conferencing Supervisor, Installed equipment specialist, executive support specialist to the Executive committee, AV Vendor Supervisor, Equipment Maintenance specialist, Technology Liason
- Communicated with clients and coworkers about analysis results.
- Generated technical reports for customers.
- Participated in team meetings to discuss project progress updates.
- Analyzed design or requirement information for equipment or systems.
- Coordinated activities with suppliers, contractors or other departments.
Director of A/V Services
General Reinsurance "GenRe a Berkshire Hathaway Company"
Stamford, USA
05.2010 - 01.2014
- Duties include the oversight of All Audio Visual Operations @ The Global Headquarters
- Executive Advisor to the Board of Directors
- Advisor to the SVP of IT for Videoconferencing /Polycom/Tandberg/ Integrated Systems and Technical Support
- Represented the organization at industry events, conferences, and public meetings.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Coordinated resources across departments to maximize productivity levels.
Senior A/V Technician
Ropes & Gray LLP International Law Firm
New York, USA
11.2008 - 05.2010
- Responsible for 35 + conference rooms and ALL Installed/Portable electronics,100+ video conferences per week with additional events ranging from client meetings, summit's and gala's
- Responsible for all additional equipment requests including but not limited to LCD/DLP projectors, portable projection screens, network/client laptops, document viewers, sound systems, lighting and additional gear as needed
- Employed best practices and safety protocols during equipment installations.
- Set up audiovisual displays at trade shows, conventions, seminars and other special events.
- Ensured that all A and V systems were properly calibrated for optimal sound and image quality.
- Oversaw reservation and distribution fo audio-visual equipment and spaces.
- Configured video conferencing systems to ensure optimal performance for remote meetings.
- Developed processes and procedures to improve efficiency when setting up A and V equipment.
- Assisted in the setup of audio-visual equipment for conferences or events.
- Installed and maintained A and V equipment, such as projectors, monitors, amplifiers, speakers, microphones and other related devices.
Education
Information And Communication Technology
Boces Westchester
Elmsford, NY01-1992
Skills
- Video Network Operations Center Lead Engineer
- Executive Support Specialist
- Cisco Telepresence Engineering
- Google Certified Enterprise Administrator
- Crestron Support Certified
- AV Construction & Design
- Cloud Collaboration Engineering
- Event Support
- Staging Support
- Town Hall Support Productions
- Planning
- Logistics
- Application Support
- Installation
- Commissioning
- Live Construction
- Site Management
- Project management
- Vendor management
- Technical support
- Team leadership
- Customer service
- Communication skills
- Problem solving
- Management team building
- Training and development
Certification
- CCO - Crestron Certified Operator I, II & III, Rockliegh NJ
- Cisco Certified Communications & VTC Operations Training 1st & 2nd Grade, 1999/2000
- Polycom Operators Certificate - advanced, 2001
- Vidyo, WebEx, GoToMeeting
Accomplishments
- Cisco Certified AV Protocols & Codec's
- Shure Audio Engineering II
- Dante Audio Certified
- Samsung Technology Certification
- Extron Techical Certification
Timeline
AV Lead Field Engineer / Site Manager
EOS IT Solutions
01.2020 - Current
Onsite Lead AV Specialist
Kinly/Viju
09.2018 - 01.2020
AV Region Specialist North & South America's
Burberry Limited
12.2016 - 11.2017
Executive Technical Support | VNOC Managing Director
Verizon Communications @ 21st Century FOX
01.2015 - 12.2015
Lead Audio Visual Engineer
SIFMA
01.2014 - 01.2015
Director of A/V Services
General Reinsurance "GenRe a Berkshire Hathaway Company"
05.2010 - 01.2014
Senior A/V Technician
Ropes & Gray LLP International Law Firm
11.2008 - 05.2010
Information And Communication Technology
Boces Westchester
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