Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan La

Buford,GA

Summary

Driven Automotive Sales Consultant with a proven track record at Gravity Autos, leveraging strong negotiation skills and automotive industry knowledge to drive sales and customer satisfaction. Excelled in building lasting relationships and consistently exceeded sales targets through effective sales process optimization and customer service excellence. Demonstrated resilience under pressure, achieving high levels of customer loyalty and repeat business.

Overview

10
10
years of professional experience

Work History

Automotive Sales Consultant

Gravity Autos
01.2019 - Current
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Service Advisor

Chevrolet
03.2016 - 11.2018
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested additional services to customers in order to meet upsell goals.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Salesperson

Shad Mitsubishi
05.2014 - 12.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Education

Georgia Gwinnett College
Lawrenceville, GA

High School Diploma -

Mill Creek High School
Hoschton, GA
06.2013

Skills

  • Automotive Industry Knowledge
  • Follow-up Techniques
  • Strong negotiation skills
  • Sales process optimization
  • Product Knowledge Expertise
  • Closing techniques mastery
  • Competitive
  • Customer Service
  • Friendly and Enthusiastic
  • Negotiations strength
  • Team Collaboration
  • Relationship Building
  • Financing knowledge
  • Customer Relationship Management
  • Goal Setting
  • Appointment Scheduling
  • Lead Follow Up
  • Sales and Marketing
  • Price Negotiation
  • Sales closing
  • Friendly and Helpful
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Sales Pipeline Management

Languages

Vietnamese
Native or Bilingual
Cambodian
Native or Bilingual

Timeline

Automotive Sales Consultant

Gravity Autos
01.2019 - Current

Service Advisor

Chevrolet
03.2016 - 11.2018

Salesperson

Shad Mitsubishi
05.2014 - 12.2017

Georgia Gwinnett College

High School Diploma -

Mill Creek High School

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Jonathan La