Jonathan LaBrae
San Jose,CA
Summary
Fully committed leader with a proven expertise in security operations and incident response. Has extensive experience in the full function of Fire Alarm and Toxic Gas Monitoring and Abatement Systems (Inspections/Testing/Response). Adept at monitoring, threat analysis, and risk management. Strong focus on team collaboration and achieving results. Dependable, flexible, and skilled in using advanced security tools and technologies. Affective ability to develop and empower leaders both professionally and voluntarily in the community. 10 Plus years of volunteering with non-profit organizations as event coordination and mentorship of both youth and adults. Have been event chair, creating processes and clear team communication to successfully coordinate events from start to finish. This was conducted through multiple cross functioning team of volunteers for a common goal to serve the community. Impeccable ability to develop strong leaders through mentorship, presentations and tailored one on one training. Can provide additional information related to non-profits upon request. Can provide references upon request.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
07.2024 - Current
- Ensure that onsite security team of 20+ officers properly conduct regular patrols of facility to detect and deter security threats
- Record incident reports with detailed accounts of occurrences
- Oversee the Global Security Operations Center (GSOC) team who actively Monitored alarm systems and CCTV footage to enable prompt attention and response
- Maintain a secure environment for all onsite personnel by enforcing access control policies and visitor management procedures
- Prepare and submit reports to keep management informed of security activities and developments
- Supervise and evaluate security staff performance to determine compliance with safety regulations
- Oversaw team of security officers and managed scheduling and performance evaluations
- Improve employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment
Global Security Operations Center (GSOC)
Security Industry Specialists, Inc.
11.2021 - 07.2024
- Remote dispatch of 30+ plus Meta sites, specifically assigned daily, as Global Security Operations Center-North America (GSOC-NORAM) dispatcher in a high-paced dispatch center
- Initiate emergency response and mitigation via Meta Chat and/or radio dispatch response in accordance with Standard Operating Procedure (SOP) protocol
- Remotely monitored security systems, CCTV, alarms, and access control systems for 30+ sites daily
- This included overseeing emergency response and associated report writing for incidents
- Oversaw multiple incidents at multiple sites in accordance with SOP protocol
- Utilized the C-Cure (Admin/Monitoring) badge system
- Document and escalate email phishing attempts towards Meta personnel to appropriate response team
- Travel assistance information for employees
- Generated tasks for facilities and/or security system repairs
- Reduced false alarms through effective communication with team members and refining alert criteria
- Supported continuous improvement initiatives within the Security Operations Center by actively participating in process reviews and suggesting enhancements where applicable
- Participated in regular audits to assess compliance with regulatory requirements and internal policies related to information security standards
Sales, Marketing, and Customer Service Specialist
First Alarm
02.2021 - 11.2021
- Responsible for reaching out to existing customers for upgrades of dialers to Fire and Security System
- Conducted site visits to obtain information on Fire Alarm/Security Systems to obtain panel information and generate associated quote for code required upgrades
- Coordinated Service teams for system upgrades upon quote request approval
- Averaged 3-5 system upgrades weekly
- (Note: this was during Covid shutdowns)
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Collaborated with team members to create effective strategies for improving overall customer experience
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Educated customers about billing, payment processing and support policies and procedures
Security Supervisor
Allied Universal Security Services, Systems and Solutions
05.2020 - 02.2021
- Led daily operations to ensure that the security team was exceeding client expectations
- Supervised GSOC, security officer receptionists, and mobile patrols
- Assisted with filling 15-20 security posts
- Provide training in accordance with 20 SOP
- Actively monitor for suspicious activity and professionally address individuals who are not allowed on site
- Review of incident reports written across all shifts
- Provide disciplinary action to officers that are not compliant with Allied Universal Policy and Procedures
Project Manager and Inspector (Fire Alarm Systems)
Red Hawk Fire and Security
03.2018 - 01.2020
- Driven to provide the best customer service possible to customers who are looking to install or update their fire alarm systems
- Coordinate with customers, Red Hawk Team and any additional resources needed to complete projects
- Ensure that projects are being completed safely and efficiently to ensure high profit margins
- Provide customers with detailed reports pertaining to inspections and/or follow up deficiencies
- Train new hires on code required testing of Life Safety Systems (LSS) and administrative protocol
- Established effective communication among team members for enhanced collaboration and successful project completion
- Successfully managed 20-25 multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Sales/Marketing/Customer Service
Fire Alarm System Services (FASS)
07.2015 - 03.2017
- Developed leads through cold calls and walk-ins
- Generated proposals to potential clients with emphasis on ways to meet their needs
- Networked with building owners, property managers, Environmental Health & Safety (EH&S), facility management, and similar teams to develop strong partnerships in the Life Safety System (LSS) industry in the San Francisco Bay Area
- Nurture existing customers by ensuring that all their needs are met beyond their expectations
- Generated creative ways for sales leads that led to $100,000 in revenue for the company
Life Safety System Specialist
Vishay-Siliconix
05.2010 - 06.2015
- Assisted with coordination of Site Facility Abatement System shutdowns tied into Life Safety Systems
- Managed 55 members of the Emergency Response Team (E.R.T.) and Medical Emergency Response Team (M.E.R.T.) to maintain their training, certifications and documentation
- Provided original Monthly Power-Point training for in-house Security/Facilities on new Toxic Gas Monitoring System
- Wrote original procedures for security officers that operated Fire Alarms and TGO monitoring fab environment (LSS)
- Actively conducted investigations and follow ups on any open security reports related to emergencies and/ or medical responses
- Extensive cross functional understanding of Facility and Line Maintenance tools tied into Life Safety Systems
Certification
- Security Guard Card
- First Aid/CPR
Timeline
Security Supervisor
Allied Universal Security Services
07.2024 - Current
Global Security Operations Center (GSOC)
Security Industry Specialists, Inc.
11.2021 - 07.2024
Sales, Marketing, and Customer Service Specialist
First Alarm
02.2021 - 11.2021
Security Supervisor
Allied Universal Security Services, Systems and Solutions
05.2020 - 02.2021
Project Manager and Inspector (Fire Alarm Systems)
Red Hawk Fire and Security
03.2018 - 01.2020
Sales/Marketing/Customer Service
Fire Alarm System Services (FASS)
07.2015 - 03.2017
Life Safety System Specialist
Vishay-Siliconix
05.2010 - 06.2015
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