Jonathan Landin
Albuquerque,NM
Summary
Site and service operations leader with experience in project planning, team coordination, and field support to drive efficient project delivery. Manages EVMS-based cost and schedule tracking, change management, and vendor communication. Oversees technical team execution, customer meetings, and site readiness milestones.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Site Manager
Murata Machinery
United States, NM
08.2021 - Current
- Led automated material handling projects for Murata Machinery customers.
- Handled project P&L support by building and tracking budgets and schedules with Earned Value Management System (EVMS) for financial performance and cash flow alignment.
- Used risk management methods to find, assess, and reduce project risks for on-time, on-budget delivery.
- Managed project schedules, scope, and customer requirements.
- Coordinated engineering, manufacturing, and installation teams through project phases for smooth execution and delivery.
- Supported commissioning activities for warehouse automation systems.
- Monitored project progress to support timely delivery of deliverables and quality standards.
- Tracked project risks, changes, and resolution actions.
- Identified project risks and created mitigation strategies.
- Facilitated changes in scope and budget to ensure project success and applied effective change management practices to keep project plans current.
- Coordinated resources across multiple departments and teams for successful project completion.
- Functioned as main point of contact to enhance collaboration and accountability for clients, vendors, and internal teams to support collaboration and strengthen accountability.
- Developed strong partnerships with teams, vendors, and contractors.
- Directed vendor communication for equipment delivery and site readiness.
- Facilitated customer meetings to enhance communication and address project challenges to share project updates and address technical issues, improving communication and collaboration.
- Visited customer sites and third-party vendors to support operations and vendor relationships to customer sites and third-party vendors to support operations and maintain vendor relationships.
- Created and sustained detailed project plans to guide execution and monitoring, timelines, and budgets.
- Managed multiple projects with competing deadlines at the same time.
- Forecasted, scheduled, and monitored project timelines, staffing performance, and cost efficiency.
- Provided guidance to team members on assigned tasks.
- Led meetings with internal team members, consultants, and contractors.
- Reviewed system drawings, specifications, and implementation plans.
- Worked with senior management on long-term strategic planning for projects in development or execution.
- Supported cross-functional mechanical, electrical, and software teams to meet project goals, improve workflows, and hit service targets.
- Managed vendor and supplier contracts by assigning tasks and communicating expected deliverables.
Service Manager & Complex Rehab Technician
National Seating & Mobility
Albuquerque, NM
02.2018 - 11.2020
- Coordinated service operations to enhance customer satisfaction and improve response times. for seating and mobility equipment customers
- Coordinated technicians, clinicians, and patients during service visits
- Resolved customer service issues for complex mobility equipment needs
- Directed shop workflow and prioritized urgent service cases
- Ensure technicians assembled and maintained wheelchairs and power wheelchairs to client specifications
- Oversaw timely receipt and dispatch of authorization packets, ensuring seamless communication with payer sources.
- Trained staff on seating service processes and documentation standards
Field Engineer
D&H United Fueling Solutions
Albuquerque, NM
08.2016 - 12.2017
- Executed rapid troubleshooting at job sites, resolving service issues efficiently.
- Diagnosed pump, dispenser, and control system problems in field settings.
- Installed, maintained, and repaired mechanical equipment at job sites, including Gilbarco fuel dispensers, Passport POS, Verifone POS, and submersible fuel pumps.
- Performed preventive maintenance on fueling equipment and site infrastructure.
- Calibrated dispenser parts and tested electronic payment interfaces.
- Mentored junior technicians on fueling equipment procedures and safety protocols.
- Led troubleshooting efforts with team members to reduce errors.
- Installed and configured network hardware, software, and cabling for customers.
- Reviewed customer needs to build solutions that matched requirements.
Lead Complex Rehab Service Technician
NuMotion
Albuquerque, NM
08.2013 - 08.2016
- Diagnosed and repaired wheelchairs and power wheelchairs, enhancing client mobility and satisfaction
- Installed parts accurately and within manufacturer specifications
- Processed wheelchair parts and replacement orders to fulfill client needs efficiently
- Coordinated daily technician dispatch and served as primary contact for clients and office staff, ensuring seamless communication and support
Complex Rehab Technician
Sandia Wheelchair Solutions
Albuquerque, NM
12.2010 - 08.2013
- Configured equipment according to client specifications to ensure proper fit.
- Coordinated timely shipping and receiving of parts to support uninterrupted workflow.
- Monitored inventory levels and ordered supplies to ensure consistent availability of essential stock.
- Managed the exchange of authorization packets to ensure reimbursement.
Education
Some College (No Degree) - Metallurgy And Welding Studies
Central New Mexico Community College
Albuquerque, NMSkills
- Manufacturing process knowledge
- Project management oversight
- Site operations management
- Operational risk management
- Budget management
- Quality assurance
- Customer relationship management
- Stakeholder engagement
- Team leadership
- Microsoft Office proficiency
- Bilingual communication
- Stakeholder engagement
Certification
- Permobil Technical Training / 2014
- Pride Mobility Technical Training / 2013
- US Rehab Red Star Certified Service Technician / 2012
- Freedom Designs Simply Seating Certification / 2011
Timeline
Site Manager
Murata Machinery
08.2021 - Current
Service Manager & Complex Rehab Technician
National Seating & Mobility
02.2018 - 11.2020
Field Engineer
D&H United Fueling Solutions
08.2016 - 12.2017
Lead Complex Rehab Service Technician
NuMotion
08.2013 - 08.2016
Complex Rehab Technician
Sandia Wheelchair Solutions
12.2010 - 08.2013
Some College (No Degree) - Metallurgy And Welding Studies
Central New Mexico Community College