Jonathan Lane
Dearborn,MI
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help my team. Reliable and adaptable individual looking to gain experience in the field of Criminal Justice and Investigation.
Overview
4
4
years of professional experience
Work History
Host, Cashier, Server
Famous Hamburger
04.2018 - Current
- Mohammed Hider – (313)658-6118
- Handled customer transactions while maintaining a cash drawer
- Assisted team members during peak business
- Trained new team members
- Worked effectively with other waitstaff members
- Provided excellent customer service
- Answered phone calls to accommodate customer needs
- Handled customer transactions while maintaining a cash drawer
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
Banquet Server
The Dearborn Inn, A Marriott Hotel
06.2022 - 02.2023
- Worked effectively in significant group events
- Demonstrated respect and professionalism during significant events
- Adjusted service based on customer requests and kitchen readiness.
- Maintained respect for fellow associates and guests
- Assisted guests with special requests
- Handled event procedures while assisting other associates
- Maintained a flexible work schedule to meet event needs.
Education
Bachelor of Science - Criminal Justice, Political Science
Wayne State University
Detroit, MIMichigan Transfer Agreement - Criminal Justice, Political Science
Henry Ford College
Dearborn, MIHigh School Diploma -
Edsel Ford High School
Dearborn, MI06.2020
Skills
- General Skills
- Able to work under pressure
- Good communication skills
- Able to work efficiently with money
- Able to effectively work in a team
- Very compatible with other employees
- Bilingual (English and Albanian)
- Basic to intermediate knowledge of Spanish
- Very Basic understanding of Arabic
- Positive attitude
- Able to multitask
- Able to resolve conflict
- Great customer service
- Able to de-escalate a situation with a frustrated guest or fellow associate/team member
- Able to adapt to unfamiliar situations quickly and effectively
- Able to manage time wisely
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Banquet Server
The Dearborn Inn, A Marriott Hotel
06.2022 - 02.2023
Host, Cashier, Server
Famous Hamburger
04.2018 - Current
Bachelor of Science - Criminal Justice, Political Science
Wayne State University
Michigan Transfer Agreement - Criminal Justice, Political Science
Henry Ford College
High School Diploma -
Edsel Ford High School
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