Jonathan Laney
Oxford,CT
Summary
Productive Retention Specialist knowledgeable about recruiting and retention and dedicated to keeping numbers in line with objectives. Veteran of the recruiting and management industry being well-versed in interviews, assessments, and applicable policies. Succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
14
14
years of professional experience
Work History
Recruitment and Retention Specialist
Georgia Army National Guard
2020.03 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Evaluated current customer retention strategies and recommended improvements.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Participated in industry events to stay updated on current trends and best practices in customer retention strategies.
Field Artillery Howitzer Section Chief
Georgia Army National Guard
2018.07 - 2020.03
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Ensured optimal utilization of resources during missions by managing inventory levels of ammunition, fuel, parts, and consumables effectively.
- Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Communicated over wire and radio and identified strategic target locations.
- Coordinated and distributed training schedules and filed administrative paperwork.
- Maintained complete accountability during redeployment of sensitive communication equipment.
- Promoted a culture of accountability within the team by enforcing disciplinary measures when necessary according to Army guidelines.
- Exemplified professionalism during deployments by maintaining a high level of physical fitness, mental resilience, and adherence to military standards.
- Safeguarded classified information by strictly adhering to security protocols, ensuring operational integrity and preventing unauthorized access or disclosure.
- Assisted in the development of junior crewmembers through mentorship and guidance on tasks such as gunnery techniques and tactical movement procedures.
- Consistently met training objectives by actively participating in drills and exercises designed to enhance unit proficiency in field artillery tactics.
- Conducted comprehensive risk assessments before each mission to minimize potential hazards for the crew and equipment during operations.
- Supervised assembly and placement of large-scale artillery systems prior to launch.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
Howitzer Section Cheif
US Army
2010.08 - 2018.07
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
- Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Coordinated safety improvement activities and training to promote safety awareness.
- Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
- Improved overall team performance with regular coaching, feedback, and mentoring sessions.
- Evaluated risks associated with various projects or initiatives, devising strategies tailored specifically toward mitigating potential negative impacts.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
- Maintained open lines of communication with all stakeholders, promoting transparency throughout each phase of a project''s lifecycle.
- Increased employee retention rates by fostering a positive work environment and investing in professional development opportunities.
Education
Skills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Documentation skills
- Retention Marketing
- Persuasion techniques
- Trend tracking
- Customer Relations
- Customer Retention Strategies
- Performance Evaluation
- Decision-Making
- Relationship Building
- Microsoft Office
- Analytical and Critical Thinking
- Remote Conferencing and Communication
- Personnel Recruitment
- New Hire Orientation
- Recruitment
- Personnel Management
- Talent Acquisition
- Complaint Handling
- Contract Negotiation
- Pre-Employment Screening
- Applicant Qualification
- Drug Testing
- Documentation and Recordkeeping
Accomplishments
- Recognized and awarded for role as Senior Recruiting Specialist
- Graduated from a basic recruiter program with certification
Timeline
Recruitment and Retention Specialist
Georgia Army National Guard
2020.03 - Current
Field Artillery Howitzer Section Chief
Georgia Army National Guard
2018.07 - 2020.03
Howitzer Section Cheif
US Army
2010.08 - 2018.07
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