Jonathan Lanterman
Fallon
Summary
Dynamic customer service professional with extensive experience at Comfort Inn & Suites, excelling in guest relations and conflict resolution. Proven ability to enhance satisfaction through effective communication and attention to detail. Skilled in heavy lifting and facilities maintenance, demonstrating reliability and a strong work ethic in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Laborer
Self Employed Services
- Assisted guests with inquiries, providing information on services and amenities.
- Processed check-ins and check-outs efficiently, ensuring smooth guest transitions.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of front desk area to uphold hospitality standards.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Trained new staff on customer service protocols and operational procedures effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Comfort Inn & Suites
Fallon, NV
08.2025 - Current
- Assisted guests with inquiries, providing information on services and amenities.
- Processed check-ins and check-outs efficiently, ensuring smooth guest transitions.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of front desk area to uphold hospitality standards.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Trained new staff on customer service protocols and operational procedures effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
House Keeping
Bonnie Nikituk
Brigantine, NJ
05.2012 - 01.2019
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Coordinated with housekeeping, maintenance, and front office teams for seamless hotel operations.
- Managed housekeeping scheduling and planning.
- Participated in regular staff meetings focused on continuous improvement of housekeeping operations.
- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
Education
High School Diploma - Science Education
Absegami
Galloway, NJ06-2005
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Job site cleanup
- Time management
- Punctual and reliable
- Customer service
- Job site safety
- Material handling
- Repetitive work
- Basic carpentry
- Landscaping
- Concrete work
- Lawn and grounds maintenance
- Painting
- Residential construction
- Trash collection
- Ditch digging
- Facilities maintenance
- Light carpentry
- Snow removal
- Demolition expertise
Timeline
Customer Service Representative
Comfort Inn & Suites
08.2025 - Current
House Keeping
Bonnie Nikituk
05.2012 - 01.2019
Laborer
Self Employed Services
High School Diploma - Science Education
Absegami