Jonathan Lee
San Antonio,TX
Summary
Proven to enhance customer satisfaction and team efficiency, leveraged strong teamwork and exceptional customer service skills at Whataburger. Skilled in cash handling and guest engagement, improved service delivery by mastering new menu items quickly, contributing to a positive dining experience and fostering loyal customer relationships. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
Whatabuger
01.2022 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Encouraged other team members to enjoy their time at work to create less hostile environment for incoming customers.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining clean and organized dining area, contributing to positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Retail Worker
La Tienda
01.2021 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Food Service Worker
Pizza Hut
06.2019 - 08.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Sam Houston High School, San Antonio
San Antonio, TX06.2020
Skills
- Verbal and written communication
- Upselling strategies
- Strong Work Ethic
- Exceptional customer service
Timeline
Restaurant Team Member
Whatabuger
01.2022 - Current
Retail Worker
La Tienda
01.2021 - 01.2022
Food Service Worker
Pizza Hut
06.2019 - 08.2019
High School Diploma -
Sam Houston High School, San Antonio