Jonathan Lemieux
Spokane,WA
Summary
Results driven telecommunications professional with extensive experience in fiber optic network infrastructure, fiber splicing, and field service operations. Proven ability to lead projects from planning through completion while maintaining strict adherence to safety standards, quality, and efficiency. Highly skilled in coordinating with team members to ensure efficiency in building, installing, maintaining, and repairing plant.
Recognized for strong organizational skills, technical expertise, and the ability to train and mentor new technicians while helping them to optimize workflow and expand their general knowledge of the job and the industry. Dependable, adaptable, and committed to excellence, consistently delivering high quality results and exceeding performance expectations.
Overview
8
8
years of professional experience
Work History
Field Service Technician-Network Specialisst
TDS Telecommunications
03.2022 - Current
- Assisted other technicians with difficult tasks by sharing knowledge and expertise.
- Communicated effectively with customers to provide status updates on ongoing work.
- Provided exceptional customer service, resolving issues promptly to ensure customer satisfaction.
- Determined nature of required repairs by reading work orders, inspecting equipment and testing systems.
- Documented equipment data and service details on work orders and daily logs.
- Managed inventory of equipment ensuring availability for scheduled service calls.
- Collaborated with team members to complete projects efficiently to hit deadlines.
- Used laptop applications such as ArcGIS, AGOL, AMS, CMS, and BxE to aid in projects and daily installs.
- Tracked down splicing issues within the plant from the node to the primary's it feeds.
- Assisted NS with Pole audits for possible future build areas.
- Quality checked over handed over new construction as well as the work being done by new technicians and contractors.
- Installed Handholes and Pedestals that were missing within the plant compared to what AGOL showed.
- Diagnosed and repaired telecommunications equipment to ensure optimal performance and customer satisfaction.
- Trained junior technicians on troubleshooting techniques and safety protocols, fostering team development.
- Developed technical documentation for service procedures, improving knowledge sharing across the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Ability to use staking sheets and other resources to correctly and efficiently splice and test outside plant to company and local standards.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Researched and implemented new technologies and equipment.
Assistant Store Manager
Pizza Hut
09.2020 - 02.2022
- Oversaw inventory management, including receiving, and stocking of merchandise.
- Oversaw daily store operations, maintaining organized and efficient work environment.
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Monitored inventory levels to plan orders and meet store demands.
- Collaborated with store manager to meet revenue goals.
- Performed opening and closing duties as needed, ensuring security of store premises.
- Trained new employees on store policies, procedures, and product knowledge.
- Scheduled and delegated assignments to maximize coverage during peak hours.
Maintenance Crew Member
Mcdonalds
10.2017 - 04.2020
- Informed supervisor regarding damages, malfunctions and breakage to support smooth maintenance services.
- Performed general upkeep, daily, weekly, and monthly full machine cleaning.
- Prioritized food orders to synchronize delivery and reduce wait times.
- Managed incoming supplies, including unloading trucks, rotating perishables and putting items in proper locations.
Skills
- Field service experience
- Work order completion
- Problem-solving abilities
- Detail oriented
- Time management abilities
- Multitasking
- Record keeping
- Problem-solving
- Schedule Management
- Customer service
- Teamwork and coordination
- Training and mentoring
- Accountability and work ethic
- MS office
- Quality assurance testing
- Project management
Timeline
Field Service Technician-Network Specialisst
TDS Telecommunications
03.2022 - Current
Assistant Store Manager
Pizza Hut
09.2020 - 02.2022
Maintenance Crew Member
Mcdonalds
10.2017 - 04.2020