Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Lessig

Flat Rock,NC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

14
14
years of professional experience

Work History

Operations Manager/Customer Service Director

South 48 Hospitality
04.2022 - 04.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Business Development Coordinator

Precision Turf
03.2020 - 03.2022
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated contracts and closed sales with new and existing clients.
  • Verified work aligned with service levels agreed and client requirements.
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Director of Recruitment

Harwood International
02.2018 - 04.2020
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Recruited top talent to maximize profitability.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Negotiated job offers to attract top talent and keep organization competitive in job market.

Regional Training Coordinator

Texas Roadhouse
01.2010 - 03.2018
  • Directed training programs and development paths for managers and supervisors.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

BBA - Business Administration And Management

Texas A&M University
College Station, TX
06-2012

Skills

  • Management
  • Multi-site operations
  • Market research, forecasting, and analysis
  • Project planning and development
  • Goal attainment
  • Policy administration
  • Team building

Timeline

Operations Manager/Customer Service Director

South 48 Hospitality
04.2022 - 04.2024

Business Development Coordinator

Precision Turf
03.2020 - 03.2022

Director of Recruitment

Harwood International
02.2018 - 04.2020

Regional Training Coordinator

Texas Roadhouse
01.2010 - 03.2018

BBA - Business Administration And Management

Texas A&M University

Similar Profiles

CREATE PROFILE
Jonathan Lessig