Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jonathan Levy

Dallas

Summary

Dynamic Pharmacy Operation Manager at Walgreens with expertise in inventory management and exceptional customer service. Proven track record in training staff and resolving complex billing issues, ensuring compliance with medication handling practices. Adept at administering vaccines and fostering a collaborative team environment to enhance service quality and patient satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Operation Manager

Walgreens
Richardson
07.2019 - 12.2024
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Monitored inventory levels to ensure adequate supplies are available at all times.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Administered vaccines to immunize patients against communicable diseases.
  • Trained pharmacy interns and newly hired technicians.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.

Certified Pharmacy Technician

Walgreens
Tucson
06.2010 - 06.2019
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Prepared and processed medical insurance claim forms and records.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.

Education

High School Diploma -

JJ Pearce High School
Richardson, TX
05-2000

Some College (No Degree) - Pharmacy

University of Arizona
Tucson, AZ

Skills

  • Inventory management
  • Medication dispensing
  • Insurance coordination
  • Staff training
  • Vaccination administration
  • Customer service
  • Records management
  • Red Cross first aid CPR AED trained
  • Staff scheduling
  • Immunizer

Accomplishments

  • During time at Walgreens I won three awards for enrolling patients in company drug savings card program, being top seller in district.
  • Employee of the Month and multiple customer service awards for my customer service during tenor at Walgreens.
  • First zip code in country to hit herd immunity during covid pandemic.

Certification

  • Texas State Pharmacy Board certified
  • PTCB certified until May 2026
  • Red Cross First Aid CPR AED Licensed

Languages

English
Professional
Spanish
Elementary

Timeline

Pharmacy Operation Manager

Walgreens
07.2019 - 12.2024

Certified Pharmacy Technician

Walgreens
06.2010 - 06.2019

High School Diploma -

JJ Pearce High School

Some College (No Degree) - Pharmacy

University of Arizona

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