Jonathan Lichtenberger
Wren
Summary
Proficient Service Manager with a proven track record at Freedom Chrysler, enhancing customer satisfaction through effective problem-solving and team leadership. Expert in service scheduling and quality assurance, I successfully streamlined operations, reducing wait times and increasing revenue by upselling services. Committed to fostering positive customer relationships and mentoring staff for continuous improvement.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Strong leader and problem-solver dedicated to enhancing customer satisfaction. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
42
42
years of professional experience
Work History
Service Manager
Freedom Chrysler (Hiday Chrysler)
11.1994 - Current
- Oversaw daily operations, ensuring high-quality customer service and satisfaction.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
- Fostered relationships with customers to enhance loyalty and increase repeat business opportunities.
- Collaborated with management to set service goals, align resources, and optimize workflow processes.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
Technician
Walt's Motor Sales
12.1983 - 10.1994
- Diagnosed and repaired mechanical issues in various vehicle models.
- Conducted routine inspections to ensure optimal vehicle performance and safety standards.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Certificate of Technical Studies - Automotive
ITT Technical Institute
Fort Wayne, IN06-1983
High School Diploma -
Adams Central
Monroe IN05-1982
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Trustworthy and honest
- Quality assurance
- Service scheduling
- Work Planning and Prioritization
- Estimating and quoting
Timeline
Service Manager
Freedom Chrysler (Hiday Chrysler)
11.1994 - Current
Technician
Walt's Motor Sales
12.1983 - 10.1994
Certificate of Technical Studies - Automotive
ITT Technical Institute
High School Diploma -
Adams Central