Jonathan Lidberg
Coon Rapids,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Dispather
Molo Petroleum
Ramsey, MN
11.2022 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Dispatched drivers to meet daily delivery needs for company customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Costumer Service / Dispatcher /Independent Contractor
Priority Courier Experts
St. Paul, Minnesota
04.2020 - 04.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Monitored changes in delivery schedule and communicated changes to customers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Managed quality control and maintained high level of customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Retained valid proof of insurance and registration in vehicles.
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Processed shipment documents neatly and efficiently for each load.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Worked well with dispatchers to communicate route and schedule changes.
- Recorded expenses and maintained receipts.
Warehouse Coordinator
Consolidated Precision Products Corp.
Bloomington, MN
06.2019 - 04.2020
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
- Communicated with team members to coordinate efficient and accurate movements.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Followed maps and GPS systems to promptly complete tasks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Documented actions by completing forms, reports, logs and records.
- Prepared orders by processing requests and supply orders, pulling materials and packing boxes.
- Examined freight to determine loading sequences.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Warehouse Manager
Integrated Fire and Security
Brook Park, MN
04.2019 - 03.2020
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Generated warehouse shipping documents, packing lists and invoices.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Operated forklifts to fill or empty overhead spaces.
- Collected stock location orders and printed requests to maintain inventory control.
- Identified, investigated and corrected inventory issues.
- Inspected equipment, noted faults and coordinated maintenance actions.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Prepared inventory for shipment by attaching tags and labels.
- Transported, loaded, unloaded and stacked materials.
- Moved goods between warehouse locations according to shipment and storage needs.
- Picked orders from storage, wrapped and staged for shipments.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Conducted regular inspection of forklift to support safe operation.
- Performed cycle counts to investigate and resolve inventory discrepancies.
- Maintained current forklift training and certification as required by company policies.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Warehouse Associate
AT&T
Anoka, MN
03.2019 - 06.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Operated forklifts to fill or empty overhead spaces.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Collected stock location orders and printed requests to maintain inventory control.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Education
Associate of Arts - Electrical
Dunwoody College of Technology
Minneapolis, MN03.2004
Skills
- Delivery Procedures
- Improving Operations
- Delegating Work
- Adjusting Routes
- Processing Orders
- Service Coordination
- Verbal and Written Communication
- Coordinating Urgent Deliveries
- Data Entry
- Stockroom Procedures
- Customer Relations
- Understanding Customer Needs
- Customer Service
- Safety Documentation and Materials
- Vehicle Safety
- Safe
- Proficient in UPS and FEDX shipping systems International and Domestic
- Microsoft Office
- Reliable & Trustworthy
- Forklift Operator Certification
Timeline
Dispather
Molo Petroleum
11.2022 - Current
Costumer Service / Dispatcher /Independent Contractor
Priority Courier Experts
04.2020 - 04.2022
Warehouse Coordinator
Consolidated Precision Products Corp.
06.2019 - 04.2020
Warehouse Manager
Integrated Fire and Security
04.2019 - 03.2020
Warehouse Associate
AT&T
03.2019 - 06.2019
Associate of Arts - Electrical
Dunwoody College of Technology