Jonathan Lindsay-Diaz
Chicago,IL
Overview
6
6
years of professional experience
Work History
Bartender/AGM
Mamas on Main
01.2023 - 01.2024
- Dynamic and dedicated Bartender and Assistant General Manager with over 5 years of experience in fast-paced restaurant environments
- Proven track record of exceptional customer service and team leadership
- Effective bar management skills, optimizing operations for improved efficiency
- Expertise in creating innovative cocktails that enhance guest experience
- Committed to fostering a positive team culture and driving revenue growth.
Bartender
Sacred Beast
01.2021 - 01.2023
- Greeted, seated, and served customers in a section of up to 8 tables in a high-volume restaurant in the middle of OTR
- Provided consistent, high-quality service to up to +350 customers per day
- Learned an extensive menu that rotated dishes and beverages on a weekly/monthly basis
- Built and maintained relationships with returning customers
- Maintained clean and orderly work environment
- Kept up with a menu of rotating drink specs and familiar with classic cocktails/drink making techniques
- Knowledgeable on most spirits and experience with espresso drinks as well.
VP of Operations
Health Educators at Miami University Health Services
01.2018 - 01.2021
- Consistently coaches, trains, and develops employees on all aspects of diversity, equity, and inclusion
- Maintains a workplace culture that emphasizes the importance of individual differences and their benefit to personal and organizational success
- Applies the model of complete health and wellness to establish, implement, and communicate the strategic direction of an award-winning University Health Education group through large and small-scale presentations
- Have reached and spoken to 3000+ students personally and 15,000+ as a whole
- Analyze and filter all information and communication created by staff, so that all content is representative of the organization's DEI ideals
- Collaborated with other department heads to modify organizational values, adding diversity and inclusion as an important part of employee developmental operations
- Travels across the country to collaborate, network, and present at national conferences, discussing ways to continue to enhance DEI, learning, and development in our respective university staff
- Optimized all presentations, training, and employee development aspects to become remote in the wake of the Covid-19 Pandemic
- Personally trained all staff members on best practices and how to work remotely in the most efficient and healthy way.
Sales Associate
Orangetheory Fitness
01.2018 - 01.2020
- Operate telephone switchboard to answer and forward calls providing information, taking messages and scheduling consultation
- Utilized multiple platforms, including: Microsoft excel, word and slack, to manage facility records and optimize communication among employees
- Consistently followed and achieved company sales goals while ensuring customer satisfaction through excellent sales service.
Education
Bachelor of Art- Psychology -
Miami University
Skills
- Complete Microsoft Tools Knowledge/Data Visualization
- Ability to Communicate Best Practices to all Levels of Staff
- Program Creation and Facilitation
- Leadership and Development
- Personnel Management
- Public Speaking
- Teamwork and Collaboration
- Knowledge of DEI and Employee Engagement Strategies
- Customer Service
Awards
- Certified in Mental health First Aid through the National Council for Behavioral Health
- Most Inclusive Program, Miami University (2020)
- Employee Leadership Service Award, Miami University (2019, 2020, 2021)
- Senior Service Leadership Award, Miami University (2021)
Timeline
Bartender/AGM
Mamas on Main
01.2023 - 01.2024
Bartender
Sacred Beast
01.2021 - 01.2023
VP of Operations
Health Educators at Miami University Health Services
01.2018 - 01.2021
Sales Associate
Orangetheory Fitness
01.2018 - 01.2020
Bachelor of Art- Psychology -
Miami University