Jonathan Lindstrom
Las Vegas,NV
Summary
Proactive and caring worker with 7 years of experience combined with communication strengths and good multitasking skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Transportation and Customer Service
Uber/Lyft
Kissimmee, FL
03.2018 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved problems, improved operations and provided exceptional service.
Multipurpose/Social Media Content Creator
Content Creators
Kissimmee, FL
01.2018 - Current
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Managed content across multiple platforms for widest audience reach.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Produced original, creative content for promotional advertisements and marketing materials.
- Consulted with editors to shape story and eliminate any errors.
- Generated multiple sources of revenue; Advertisements, live streams interactions, and merchandise.
Process Technician
Cargill
Kissimmee, FL
01.2020 - 03.2022
- Partnered with scheduling department to design and implement changes to production schedule to allow for greater product processing.
- Attended training seminars and met with vendors to understand new equipment and train other employees.
- Prevented equipment fires and alerted plant personnel regarding hazards.
- Performed preventive maintenance on equipment during scheduled downtime.
- Monitored all objectives and communicated with various teams regarding performance.
- Communicated with packing technicians on product changeovers and equipment maintenance needs.
- Operated all packing and labeling equipment.
- Administered processes, resolved issues and recommended improvements for all structure methods.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Checked incoming shipments for adherence to industry quality specifications.
- Operated forklift equipment to move materials and machinery.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
Customer Service Specialist
Mexica Services
Las Vegas, NV
09.2017 - 01.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed customer service improvement initiatives to decrease customer wait times.
- Assisted customers with opening accounts and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected and analyzed customer information to prepare product or service reports.
Shift Lead/Truck Loader
Amazon
Davenport, FL
01.2017 - 01.2018
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Verified contents of inventory loads against Bills of Lading.
- Installed protective devices to prevent shifting or damage to items being transferred.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Reviewed shipping orders for accurate fulfillment.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Used forklift to lift pallets and heavy items into trucks.
- Loaded and strapped shipments into place on trucks.
Trainer/Referee/Coach
YMCA
Camarillo, CA
01.2015 - 01.2016
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Assisted clients in locating resources that accepted various insurances.
- Developed game plans and adjusted to meet various game situations.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Increased player strength, agility and game skills through successful practices.
- Trained athletes in proper use of equipment for safety and maximum results.
- Educated players on nutrition and positive life choices for better health and performance.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Education
Business Managment
Moorpark College
Moorpark, CASkills
- Customer support
- Sales expertise
- Report preparation
- Complaint resolution
- Conflict Resolution
- Warehousing Practices and Procedures
- Telephone etiquette
- Good communication skills
- Warehousing functions
- Social Media Content
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Process Technician
Cargill
01.2020 - 03.2022
Transportation and Customer Service
Uber/Lyft
03.2018 - Current
Multipurpose/Social Media Content Creator
Content Creators
01.2018 - Current
Customer Service Specialist
Mexica Services
09.2017 - 01.2020
Shift Lead/Truck Loader
Amazon
01.2017 - 01.2018
Trainer/Referee/Coach
YMCA
01.2015 - 01.2016
Business Managment
Moorpark College
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