Jonathan Lisandrillo
Fort Lauderdale,FL
Summary
Personable, Dedicated and professional individual with a strong with ethic and a passion for the hospitality industry. I am seeking a challenging position that offers opportunities for advancement and career growth into management. Known for being dependable, reliable, and flexible, with a professional demeanor. Continuously rewarded with increased performance and commitment. Eager to contribute to a dynamic team and further develop my skills in a supportive environment. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Tulios Tequila Bar
Wilton Manors, FL
01.2019 - Current
- Ensure optimal guest experiences by delivering efficient and friendly service
- Handle guest check-ins and check-outs appropriately
- Take reservations and answer inquiries regarding hotel's services over the telephone, through emails and in person
- Manage accurate accounting of all rooms, compute bills and take payments
- Balance cash at the end of the shift and generate accounting reports
- Interact with housekeeping and maintenance departments.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mixed and served both alcoholic and non-alcoholic drinks for customers by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Bokamper's
Fort Lauderdale, FL
09.2018 - 01.2019
- Ensure optimal guest experiences by delivering efficient and friendly service
- Accommodate guests' needs and answer questions about menu selections and make recommendations when appropriate
- Follow proper safe food handling practices and adhere to the quality expectations and standards of the company.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
The Ritz-Carlton Fort Lauderdale
Fort Lauderdale, FL
01.2018 - 09.2018
- Ensure optimal guest experiences by delivering efficient and friendly service
- Anticipate guests' needs and answer questions about menu selections and make recommendations when appropriate
- Follow proper safe food handling practices and adhere to the quality expectations and standards of The Ritz-Carlton.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Front Desk Clerk
Marriott Corporation
Rochester, NY
06.2014 - 11.2017
- Handle guest check-ins and check-outs appropriately
- Take reservations and answer inquiries regarding hotel's services over the telephone, through emails and in person
- Manage accurate accounting of all rooms, compute bills and take payments
- Balance cash at the end of the shift and generate accounting reports
- Interact with housekeeping and maintenance departments
- Provide food and beverage service in the hotel café and provide prompt, efficient, and quality service
- Track inventory and stock the hotel's gift shop.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
Education
Emergency Medical Technician -
Monroe Community Collect
Rochester, NY08-2020
Hospitality - Hospitality Administration And Management
Monroe Community College
Rochester, NY05-2018
Graduated -
Cypress Bay High School
Weston, FL06.2012
Skills
- Daily Reporting
- Customer Service
- Medical Terminology knowledge
- Hotel reservation systems
- Payment oversight
- Hospitality services
- Interviewing and hiring
- Room assignments
- Policy Enforcement
- Reservations Management
- Sales expertise
- Problem-Solving
- Time Management
- Customer Service Management
Professionalreferences
- Philip Latone, Manager, Residence Inn by Marriott, Rochester, NY, (585) 272-8850
- Cindy Benz, Life Coach, Fort Lauderdale, FL, (954) 632-1819
- Ignacio Garcia Cane, General Manager, Pepe's Cantina, Clermont, FL, (321) 527-6028
- Leslie Small, General Manager, Motel 6, Cutler Bay, FL, (337) 806-3384
Activities and accomplishments
- ServSafe Certified Food Manager - Currently Certified 2025-2029
- 2008 and 2009 - Broward Gold Coast Down Syndrome Association. Volunteer coach for special needs children. Participated in state-wide and national competitions.
- 2008 to 2010 - ARC (Achievement and Rehabilitation Center) Broward - Assisted the Therapy Dog team and worked with autistic children, mentally handicapped children and adults, and those with developmental disabilities. Assisted with the development of special events, seasonal occasions, and ongoing therapy programs at the center.
- Emergency Medical Technician- (EMS110-011)- 6 Credit course completion.
- National Registry Test (NREMT)- NREMT standard level of competency. Pass (09/29/20). The ability to provide safe and effective entry-level emergency medical care.
- Graduated Monroe College 2022, Rochester, New York
Certification
- ServSafe Certified Food Manager - Currently Certified 2025-2029
Accomplishments
- Emergency Medical Technician- (EMS110-011)- 6 Credit course completion.
- 2008 to 2010 - ARC (Achievement and Rehabilitation Center) Broward - Assisted the Therapy Dog team and worked with autistic children, mentally handicapped children and adults, and those with developmental disabilities. Assisted with the development of special events, seasonal occasions, and ongoing therapy programs at the center.
Timeline
Bartender
Tulios Tequila Bar
01.2019 - Current
Server
Bokamper's
09.2018 - 01.2019
Server
The Ritz-Carlton Fort Lauderdale
01.2018 - 09.2018
Front Desk Clerk
Marriott Corporation
06.2014 - 11.2017
Emergency Medical Technician -
Monroe Community Collect
Hospitality - Hospitality Administration And Management
Monroe Community College
Graduated -
Cypress Bay High School