Jonathan Lisandrillo
Fort Lauderdale,FL
Summary
With a diverse background in management, hospitality, and customer service, my experience as a manager in both a hotel and an art gallery has consistently earned positive feedback for my leadership and efficiency-enhancing abilities. Honing customer service skills as a bartender has further enabled effective communication with diverse clientele. Additionally, as a certified EMT, I have demonstrated quick decision-making and management of safety protocols in high-pressure situations. My ability to handle fast-paced environments, maintain customer satisfaction, and ensure smooth operations makes me well-suited for the dynamic demands of JetBlue's ground operations team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Uniqstiq
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Marketing new products on social media.
Bartender
Tulios Taco and Tequila Bar
01.2021 - 08.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Head Bartender
Pepes Cantina
01.2019 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Assistant Manager
Motel 6 Hotel
05.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Manager
Marriott Residence Inn
01.2013 - 03.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
EMT Certification - Emergency Medical Technician
Monroe College
Rochester, NY 03.2021 - 05.2021
Bachelor of Arts - Hospitality Management
Monroe College
Rochester, NY06.2017
Skills
Problem-Solving
Customer experience
Customer Service and Engagement
Team Building and Leadership
Attention to Detail
Customer Service Management
Team Management
Hiring and Training
Employee Scheduling
Upselling and Cross Selling
Flexible Schedule
Accomplishments
- Successfully managed high-volume operations as a hotel and art gallery manager, consistently receiving excellent feedback from guests and colleagues for maintaining smooth operations and enhancing customer satisfaction.
- Leveraged my EMT certification to ensure safety and readiness during emergency situations, applying quick decision-making and calmness under pressure.
- Boosted customer loyalty and revenue through personalized service and up-selling as a bartender, recognized for creating memorable guest experiences in both high-end and fast-paced environments.
- Streamlined front desk operations at the Marriott, reducing guest wait times and improving efficiency by coordinating closely with housekeeping and maintenance teams.
- Designed custom cocktail menus and trained new staff members at multiple establishments, improving service quality and operational consistency.
Certification
- Certified food and beverage safety, FSA Training
- Certified EMT - Emergency Medical Technology
Additional Information
With over 10+ years of experience in hospitality management, customer service, and emergency medical services, I bring a diverse skill set and a proven track record of excellence. I have managed operations in both a hotel and an art gallery, consistently receiving positive feedback for my leadership and organizational skills. As a certified EMT, I am adept at handling high-pressure situations with calmness and professionalism. My bartending experience in upscale and fast-paced environments has further sharpened my customer service abilities, ensuring guest satisfaction and loyalty. I am passionate about creating seamless, efficient operations and look forward to bringing my expertise to JetBlue's ground operations team, where I can contribute to delivering exceptional service and ensuring smooth operations on the ground.
References
References:
- Philip Latone
General Manager, Residence Inn by Marriott Rochester Henrietta
Ph: (585) 749-6766 - Ina Luchesse
Owner, Body and Soul Retreat and Spa Coral Springs, FL
Ph: (954) 796-0005 - Emanuel Roque:
Manager, Pepes Cantina Clermont, FL
Ph: (321) 527-6028
Timeline
Assistant Store Manager
Uniqstiq
07.2024 - Current
EMT Certification - Emergency Medical Technician
Monroe College
03.2021 - 05.2021
Bartender
Tulios Taco and Tequila Bar
01.2021 - 08.2024
Head Bartender
Pepes Cantina
01.2019 - 12.2021
Assistant Manager
Motel 6 Hotel
05.2017 - 01.2019
Front Desk Manager
Marriott Residence Inn
01.2013 - 03.2017
Bachelor of Arts - Hospitality Management
Monroe College