Jonathan Locklear
Homestead
Summary
Resourceful and detail-oriented professional with over 6 years of experience in customer service, insurance claims, and administrative support across diverse industries. Skilled in managing complex processes, analyzing information, and providing excellent client service in high-volume environments. Proven ability to adapt quickly, prioritize effectively, and communicate clearly to meet both customer and organizational goals. Recognized for professionalism, efficiency, and a strong commitment to continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Claims Adjuster
Assurant
Miami
02.2024 - Current
- - Conduct comprehensive investigations of rental vehicle incidents including collisions, theft, and vandalism.
- - Analyze police reports, photos, and rental agreements to determine liability and applicable coverage.
- - Communicate with renters, insurance companies, and third-party adjusters to resolve claims promptly.
- - Monitor claim progress, detect fraud indicators, and maintain compliance with legal and corporate standards.
Enrollment Services Specialist
Assurant
Miami
09.2022 - 02.2024
- - Delivered empathetic, knowledgeable support to customers purchasing or inquiring about travel insurance.
- - Handled premium refunds, documented account activity, and provided solutions to complex issues.
- - Demonstrated expertise in insurance products to improve customer outcomes and team efficiency.
Fax Processor
CareCentrix
Remote
01.2021 - 10.2022
- - Managed incoming documentation including medical records and service requests.
- - Organized, scanned, and distributed materials while upholding confidentiality and accuracy.
- - Supported operational efficiency by maintaining thorough electronic filing systems.
Post Caller
ITG Communications
Miami
08.2018 - 04.2020
- - Handled high-volume customer calls, offering immediate resolution or escalating complex issues.
- - Updated customer profiles and supported the training of new team members.
- - Actively contributed to improved service delivery through feedback and collaboration.
FIS Agent
Grupo EULEN
Miami
06.2017 - 07.2019
- - Assisted travelers at TSA checkpoints and during customs clearance, ensuring a smooth experience.
- - Coordinated with airport security and customs to support compliance and efficient passenger processing.
- - Delivered high-level customer service under time-sensitive and high-pressure conditions.
Education
High School Diploma -
School Craft
Livonia, MI01.2011
Associate - Computer Science
Miami Dade Community College
Miami, FLSkills
- Insurance Claims & Processing
- Customer Service Excellence
- Problem-Solving & Critical Thinking
- Microsoft Office Suite & Windows OS
- Documentation & Reporting
- Multitasking & Time Management
- Technical Troubleshooting
- Conflict Resolution
- Data Entry & Accuracy
- Adaptability & Quick Learning
- Claims investigation
- Fraud detection
- Customer relationship management
- Data analysis
- Problem solving
- Time management
- Conflict resolution
- Detail orientation
- Effective communication
Certification
- 0620 - Adjuster - All Lines
Timeline
Licensed Claims Adjuster
Assurant
02.2024 - Current
Enrollment Services Specialist
Assurant
09.2022 - 02.2024
Fax Processor
CareCentrix
01.2021 - 10.2022
Post Caller
ITG Communications
08.2018 - 04.2020
FIS Agent
Grupo EULEN
06.2017 - 07.2019
High School Diploma -
School Craft
Associate - Computer Science
Miami Dade Community College
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