Jonathan Long
Cullman,AL
Summary
I am an accomplished Information Systems Specialist with over three years of experience dedicated to providing exemplary end-user support, streamlining program integration, enhancing support infrastructure, and collaborating closely with developers to optimize support workflows. I excel in managing IT incidents and maintain a strong commitment to staying updated with the latest cybersecurity advancements to ensure robust data security. My ultimate objective is to deliver superior support, expert troubleshooting, and comprehensive education, all while consistently surpassing company goals and delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Software Service Desk Analyst
Blue Origin
04.2022 - Current
- Provided software support to fellow Blue Origin Engineers and Employees
- Programs supported included multiple programs in the Atlassian Suite, Windchill, and Blue Origin's internal engineering tools
- Actively contributed to the integration of multiple new development teams and programs into an updated support infrastructure
- Additionally, I managed incident management meetings with multiple Directors and established an internal knowledge base for software to facilitate accessibility and information sharing.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
System Support Technician
Limestone County School
01.2021 - 01.2022
- Supported the Limestone County School system and other clients in all Information Technology matters
- Designed and implemented technologies to enhance response times and user experiences for the company and clients
- Collaborated with users to troubleshoot technical issues, including networking and personal computers
- Managed user accounts within the Active Directory, ensuring correct group policy application for all users
- Established and maintained a network monitoring system to proactively detect potential network issues.
Help Desk Specialist
Homtex
06.2020 - 10.2020
- Provided end-user system and equipment training.
- Responded to inquiries by phone, email and walk-up requests.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Installed new desktop systems and migrated data to new machines.
- Provided support for network infrastructure and baseline configurations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Bachelor of Science - Information Systems And Cybersecurity
University of Alabama in Huntsville
Huntsville, AL12.2021
Skills
- Platform expertise
- Communication
- Incident Management
- Support Integration
- User Support
- Workflow Management
- Atlassian Suite
- Microsoft Active Directory
- Hardware and Software Monitoring
Timeline
Software Service Desk Analyst
Blue Origin
04.2022 - Current
System Support Technician
Limestone County School
01.2021 - 01.2022
Help Desk Specialist
Homtex
06.2020 - 10.2020
Bachelor of Science - Information Systems And Cybersecurity
University of Alabama in Huntsville
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