Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Long

Harrison Township

Summary

Seasoned Senior Application Engineer and Senior Platform Engineer with a proven track record in managing servers, desktops, portable devices, and virtual machines. Skilled instructor and curriculum developer for IT professionals and helpdesk staff. Successfully led teams and allocated resources on various company projects, demonstrating the ability to develop new processes and methods under tight deadlines while effectively resolving conflicts in a professional manner. Proficient in a wide range of software and tools including Tanium, LANDesk Management Suite, VM Ware products, Windows Servers, Linux Servers, MS SQL Server, and Powershell Scripting.

Overview

19
19
years of professional experience

Work History

Senior Platform Engineer

Little Caesars Enterprise
01.2017 - Current
  • Developed new processes to optimize Endpoint Management tools for enhanced security and productivity functionality.
  • Conducted research and recommended new products and processes for enterprise use.
  • Managed over 30,000 desktops, laptops, servers, and portable devices utilizing Endpoint Management tools.
  • Designed and deployed architecture changes to optimize and automate endpoints.
  • Coordinated and managed system administrators on patching and software distribution processes and deployments.
  • Packaged software for automated deployment, accommodating various sizes and licensing restrictions.
  • Created Powershell scripts to ensure automation and consistency of IT services.
  • Addressed complex challenges with creative and innovative thinking and methodologies.

LANDesk Engineer

Dewberry
01.2014 - 01.2017
  • Developed new architecture for LANDesk applications including LANDesk Management Suite, Security Suite, Data Analytics, Service Desk, and Asset Lifecycle Manager.
  • Create new processes needed to optimize LANDesk tools for security and productivity functionality.
  • Researched and recommended new products and processes for Enterprise use.
  • Manage over 2200 Desktops, Laptops, Servers and Portable devices using LANDesk tools.
  • Designed and deployed architecture changes for optimization of all LANDesk Applications.
  • Coordinate and manage System administrators on Patch and Software distribution processes and deployments.
  • Package Software for Automated deployment of many different sizes and licensing restrictions.
  • Maintained and expanded all LANDesk Functionality and databases.
  • Designed, Built and Configured LANDesk Asset Lifecycle Management.
  • Created Processes and Workflows for Asset Lifecycle Management for asset control and automation.
  • Upgraded and built out LANDesk Service Desk through 5 iterations.
  • Created Powershell scripts for automation and consistency of IT services.

Sr. Application Engineer

SAIC
01.2012 - 01.2014
  • Developed new architecture for Datacenters.
  • Maintained servers and desktops using management tools.
  • Engineered solutions for different issues for the contract worked.
  • Created Labs and test environments for Proof of Concepts.
  • Developed security compliance scans for DHS Hardening standards.
  • Become SME for any new tool that comes into the environment.
  • Developed Securing process for Windows, UNIX, Solaris OS using a single Centralized tool.
  • Maintained 30000 Desktop and Servers across the Globe.
  • Managed Infrastructure Changes for security compliance.
  • Coordinated with team and several parties to create and deploy Windows 7 image to 20000 devices.
  • Evaluated products from multiple vendors to develop a solution for client’s issues.

Technical Trainer QA Analyst

CSS Corp
01.2011 - 01.2012
  • Trained CSS employees on Client processes and tools.
  • Developed training material in conjunction with client to maintain standards set by the client.
  • Created and developed project plans when taking on new clients.
  • Managed and maintained quality standards for different clients simultaneously.
  • Created and managed lab to teach and enhance employee understanding of Windows Servers and desktops as well as Linux servers and desktops.
  • Built a team of 20 members to work and manage multiple account proficiently and quickly.
  • Created workflows and ticketing systems in a SaaS environment using ITIL principles.
  • Developed server farms for VDI applications.
  • Increased Quality performance of several teams by minimum of 20%.
  • Designed scripts for a windows environment for mass deployment of 5000 machines.

Technical Trainer

LANDESK SOFTWARE LTD
01.2009 - 01.2010
  • Trained LANDesk employees and customers on company software.
  • Provided desktop support for LANDesk employees.
  • Created classroom tools for the purpose of training novices and experts under strict deadlines.
  • Configured IIS6 and IIS7 on their respective platforms.
  • Utilized basic understanding of SQL language and report creation using SQL.
  • Generated 300% increase in IT professionals’ proficiency in the use and configuration of Management Suite and Security Suite software.
  • Reduced infrastructure requirements and costs by utilizing VM Ware products by virtualizing MS server 2003 and 2008 for classroom purposes.
  • Researched and developed training materials for classroom and online training.
  • Enhanced productivity by maintaining local servers that contained training tools.
  • Simplified software automation with package builders.

Technical Trainer

FLEXTRONICS
01.2006 - 01.2009
  • Maintained high technical standards and employee morale for a retail chain spanning three states.
  • Instructed technicians and coworkers on advanced services and equipment.
  • Created and facilitated methods of training directed at customer relations and in-house use of product.
  • Maintained repair stations in kiosks and stores.
  • Increased employee productivity by establishing new methods.
  • Provided customers with a positive experience in resolving their complaints and conflicts in a timely manner.

Education

Electrical Engineering -

WESTMINSTER COLLEGE
Salt Lake City, UT
01.2004

Skills

  • Centralized Server Management
  • System Integration
  • Networking
  • Team Leadership
  • Security Compliance
  • Endpoint Management
  • Configuration management
  • Virtualization technologies
  • Application security
  • Software development
  • Task prioritization
  • Communication skills
  • Attention to detail
  • Incident response
  • Load balancing
  • Analytical skills
  • Process management
  • IT system knowledge
  • Computer programming
  • Collaborative team development

Timeline

Senior Platform Engineer

Little Caesars Enterprise
01.2017 - Current

LANDesk Engineer

Dewberry
01.2014 - 01.2017

Sr. Application Engineer

SAIC
01.2012 - 01.2014

Technical Trainer QA Analyst

CSS Corp
01.2011 - 01.2012

Technical Trainer

LANDESK SOFTWARE LTD
01.2009 - 01.2010

Technical Trainer

FLEXTRONICS
01.2006 - 01.2009

Electrical Engineering -

WESTMINSTER COLLEGE

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