Jonathan Looney
Birchleaf,VA
Summary
Adaptable professional with a talent for adjusting to new environments, excelling in fast-paced settings and adapting to last-minute changes. Thrives under pressure, consistently delivering high-quality work with efficiency. Adept at working independently and mastering new skills rapidly. Strong communication, leadership, and decision-making abilities.
Overview
16
16
years of professional experience
Work History
Correctional Sergeant
Red Onion State Prison
Pound, VA
04.2022 - Current
- Schedule and supervise staff to ensure sufficient staffing levels for the facility.
- Monitor and evaluate employee performance, providing feedback and guidance as necessary.
- Conduct investigations into inmate complaints and grievances, ensuring compliance with departmental policies and procedures.
- Maintain accurate records of inmate activities, including disciplinary reports, medical visits, and court appearances.
- Prepare detailed incident reports documenting any rule violations or other issues encountered during shift hours.
Correctional Officer
Red Onion State Prison
Pound, VA
09.2013 - 04.2022
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Transported inmates to court, doctor appointments and work sites.
- Served meals and dispensed medications to inmates.
General Laborer
Relative
Grundy, VA
06.2011 - 02.2013
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Operated hand tools and power tools to complete construction projects.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Credit Card Customer Service Representative
SYKES
Vansant, VA
02.2010 - 04.2011
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
Deli Associate
Walmart
Norton, VA
06.2008 - 10.2009
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
Education
High School Diploma -
Haysi High School
Haysi, VA05-2008
Skills
- Staff Supervision
- Conflict Management
- Staff Development
- Operations Management
- Staff Training and Development
- Decision-Making
- Time management abilities
- Professionalism
- Multitasking
- Computer Skills
- Communication Skills
Timeline
Correctional Sergeant
Red Onion State Prison
04.2022 - Current
Correctional Officer
Red Onion State Prison
09.2013 - 04.2022
General Laborer
Relative
06.2011 - 02.2013
Credit Card Customer Service Representative
SYKES
02.2010 - 04.2011
Deli Associate
Walmart
06.2008 - 10.2009
High School Diploma -
Haysi High School
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