Jonathan Lopez
Los Angeles,CA
Summary
Optimistic, creative and hardworking Individual with experience in sales and customer service. Skilled at helping customers enjoy a positive overall store experience. Friendly and reliable with training in point of sale, inventory management and merchandising.
Overview
6
6
years of professional experience
Work History
Shift Lead
Shakeys Pizza
04.2020 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Customer Service Lead
Burlington Coat Factory
12.2019 - 12.2020
- Supervised a sales force of 14-20 sales associates.
- Trained all incoming sales team members.
- Facilitated meetings .
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Made sure all Marketing change-outs were done in a timely manner.
- Responsible for daily/monthly quota, daily paperwork as well as bank deposits and daily balance counts.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Sales Associate
Nordstrom Rack
10.2017 - 05.2018
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific products
- Maintained records related to sales, returns and inventory availability
- Processed product returns and assisted customers with other selections
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Skills
- Client service
- Interpersonal skills
- Bilingual
- POS System expert
- Exceptional customer service
- Conflict Resolution
- Operations Management
- Staff training and development
Timeline
Shift Lead
Shakeys Pizza
04.2020 - Current
Customer Service Lead
Burlington Coat Factory
12.2019 - 12.2020
Sales Associate
Nordstrom Rack
10.2017 - 05.2018
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