JONATHAN LOPEZ
PATERSON,USA
Summary
Manager/Supervisor with 4+ years of experience overseeing operations at McDonald's, ensuring high standards and customer satisfaction. Bilingual in English and Spanish, skilled in team leadership, training development, and operational efficiency. Proven ability to streamline operations, boost efficiency, and enhance team performance through innovative training programs. Currently coursing my bachelor's degree in information Tecnology at FDU.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Leader
Santonis Pizza
Godwin Ave Ridgewood, New Jersey
09.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
MANAGER/SUPERVISOR
Mcdonalds
Paterson, New Jersey
05.2020 - Current
- Implemented training programs that improved team efficiency and service quality.
Education
BACHELOR'S DEGREE IN INFORMATION TECNOLOGY -
Fairleigh Dickinson University-Metropolitan Campus
Teaneck, New Jersey08.2025
Skills
- Bilingual: english and spanish ( Fluent)
- Team Leadership
- Training Development
- Operational Efficiency
- Financial Analysis
- Website developer (Experienced)
- Microsoft Office Skills: Word, Excel, PowerPoint, Outlook (Expert)
Certification
- Food Safety certicate
- OTP program
- Operation technology certificate (Expert in hardware and Sofware troubleshootings)
- BOS and POS Reimage- Certified (Expert)
- VHQ 1 Rescue- Certified (Expert)
- Cable management- Certified (Expert)
- Media player replacement- Certified (Expert)
Roles And Responsibilities
- Oversee day-to-day operations to ensure high standards and customer satisfaction.
- Manage inventory and supply chain, reduce waste, and optimize resources.
- Resolve customer complaints promptly to improve the overall dining experience.
- Lead team meetings to create a collaborative and productive work environment.
- Manage technology at 3 restaurant location
- Lead 40+ employees on a daily basis
- Streamlined operations, boosting efficiency and customer satisfaction. Implemented innovative training programs, enhancing team performance and service quality.
Timeline
Crew Leader
Santonis Pizza
09.2024 - Current
MANAGER/SUPERVISOR
Mcdonalds
05.2020 - Current
BACHELOR'S DEGREE IN INFORMATION TECNOLOGY -
Fairleigh Dickinson University-Metropolitan Campus