Jonathan Lopez
Los Angeles,CA
Summary
Dynamic and results-oriented professional with a proven track record at Wash Bins, adept in bilingual communication and customer service excellence. Excelled in leveraging retail merchandising skills and team leadership to exceed performance goals. Known for enhancing customer satisfaction and streamlining operations, demonstrating exceptional product knowledge and listening skills.
Overview
9
9
years of professional experience
Work History
Trucker
Wash Bins
Los Angeles, CA
07.2022 - Current
- Consistently met tight deadlines by expertly planning trips according to road restrictions, traffic patterns, and customer timeframes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Assisted in training new drivers in proper vehicle operation techniques, safety protocols, and company procedures for higher retention rates among fleet members.
Sales Associate
Niky's Sport
Los Angeles, CA
07.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Coach
Super Soccer Stars
Los Angeles, CA
10.2019 - 04.2021
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed and implemented training drills to improve team cohesiveness and performance.
Shopper
Amazon
Los Angeles, CA
05.2020 - 10.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Cashier
Taco Bell
Los Angeles, CA
02.2016 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
California State University, Northridge
Northridge, CASanta Monica College
Santa Monica, CARobert F Kennedy High School
Los Angeles06.2016
Skills
- Bilingual
- Customer Service experience
- Cashier and handling money experience
- Product Knowledge
- Retail Merchandising
- Speech Clarity
- Listening Skills
- Team Leadership
- Friendly and Helpful
- Sales and Promotions
- Sales floor organization
Timeline
Trucker
Wash Bins
07.2022 - Current
Sales Associate
Niky's Sport
07.2021 - 07.2022
Shopper
Amazon
05.2020 - 10.2020
Assistant Coach
Super Soccer Stars
10.2019 - 04.2021
Cashier
Taco Bell
02.2016 - 03.2016
California State University, Northridge
Santa Monica College
Robert F Kennedy High School