Jonathan Loui
San Francisco,California
Summary
Dynamic professional with a proven track record at CORE and Caviar, excelling in project management and process optimization. Skilled in data analysis and team training, I enhanced COVID-19 testing efficiency by 80% and developed systems that improved operational clarity. Committed to driving results and fostering collaboration across teams.
Overview
20
20
years of professional experience
Work History
TeleOps Operator
HireArt
Foster City, California
09.2025 - Current
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
- Assist in gathering performance metrics and reporting observations to improve system functionality.
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
Driver Support Specialist II
ICONMA
San Francisco, CA
05.2023 - 11.2023
- Operated non-autonomous vehicles in pairs, alternating roles, ensuring seamless operations and safety.
- Responded to AV operational issues, triaging and recovering vehicles, and documenting incidents for analysis.
- Mentored and trained new hires on Slack, Google Sheets, and laptops, enhancing team efficiency and productivity.
Field Support Representative
Iconma
San Francisco, CA
12.2022 - 05.2023
- Operated non-autonomous vehicles in pairs, alternating roles, ensuring seamless operations and safety.
- Responded to AV operational issues, triaging and recovering vehicles, and documenting incidents for analysis.
- Mentored and trained new hires on Slack, Google Sheets, and laptops, enhancing team efficiency and productivity.
Project Manager
CORE (Community Organized Relief Effort)
Hayward, CA
11.2020 - 01.2022
- Led operational and logistical coordination for NorCal market, successfully managing pop-up sites and improving COVID-19 testing efficiency by 80%.
- Developed and implemented processes to enhance operational efficiency, resulting in smoother testing experiences and increased safety awareness by 75%.
- Designed and maintained staff scheduling system using Google Sheets, ensuring 100% clarity for staff and management, and compiled comprehensive data reports for upper management.
Assistant Site Manager
CORE (Community Organized Relief Effort)
Hayward, CA
10.2020 - 11.2020
- Managed a 15+ person COVID-19 testing unit to provide equitable testing access in an area of Alameda County.
- Directed daily operations and staff, ensuring adherence to schedules and clear communication of goals.
Inventory Liaison
CORE (Community Organized Relief Effort)
Hayward, CA
09.2020 - 10.2020
- Managed and monitored supply inventory, ensuring optimal stock levels.
- Guided guests through the COVID-19 testing process, enhancing efficiency and improving guest satisfaction.
- Provided technical support for the team's electronic devices, resolving issues promptly and maintaining operational continuity.
Business Operations Associate
Caviar, Inc.
San Francisco, CA
11.2019 - 01.2020
- Translated data into business drivers for strategic decision making, enhancing management's ability to make informed decisions.
- Designed Google Sheets dashboard to track labor usage across multiple markets, fostering discussions that improved labor utilization by 25%.
- Analyzed Pulse survey & NPS score results from Surveymonkey.com, providing upper management with insights on staff happiness and summarizing suggestions by market & quarter.
Operations Agent
Caviar, Inc.
San Francisco, CA
04.2018 - 10.2019
- Utilized SQL to query data sets and Python for data cleaning, enhancing labor data analysis and improving labor utilization by 25%.
- Developed and implemented scalable logistics processes, improving operational efficiency and reducing client churn risk.
- Created dashboards using Looker to identify workflow patterns, reducing major recurring issues and enhancing communication efficiency.
- Worked on cross-functional collaboration with Sales, Local Operations, and Caviar Driver Support.
Support Captain
Zesty, Inc.
San Francisco, CA
09.2017 - 04.2018
- Ensured real-time support for catering captains across markets, resolving issues quickly and effectively, enhancing operational efficiency.
- Led operational and logistical coordination with Peninsula and San Jose markets, improving workflow efficiency and cost-effectiveness.
- Developed a system to schedule meal breaks for staff across all markets, saving hundreds of dollars weekly through efficient staff scheduling.
Lead Catering Captain
Zesty, Inc.
San Francisco, CA
01.2016 - 08.2017
- Provided best-in-class service, support, and hospitality to corporate clients, enhancing client satisfaction and retention.
- Designed and created an interactive website for training modules, improving training efficiency and consistency.
- Trained newly hired Catering Captains, contributing to a 10% increase in employee retention and team efficiency.
Catering Captain
Zesty, Inc.
San Francisco, CA
08.2015 - 01.2016
- Picked up pre-scheduled meals from restaurants for delivery to corporate clients, ensuring timely and accurate deliveries.
- Partnered with a team of Catering Captains to set up meals onsite, enhancing operational efficiency and client satisfaction.
- Assigned as dedicated Captain for top tier 1 client within 2 months from hire, demonstrating exceptional performance and reliability.
Web Developer
Freelance
Belmont, CA
04.2008 - 12.2015
- Managed websites for artist portfolios using current front-end web development standards, enhancing user experience and portfolio visibility.
- Utilized MySQL with the LAMP stack to maintain a personal online web development portfolio, ensuring data integrity and efficient database management.
- Utilized GIT for version control to maintain websites, facilitating seamless updates and collaboration.
Administrative Analyst
UC Irvine
Irvine, CA
07.2006 - 03.2008
- Managed database by uploading data and pulling reports, enhancing data accuracy.
- Performed data entry of feedback from events, ensuring comprehensive and accurate data collection for analysis.
- Executed administrative duties for the website, supporting seamless operations and improving workflow efficiency.
Education
Certification in Web Development -
Coding Dojo
Remote01.2016
Bachelor of Science (B.S.) - Computer Engineering
University of California-Irvine
Irvine, CA, US12-2005
Skills
- Team Training
- Project management
- Data Analysis
- Process optimization
- Google Suite
Timeline
TeleOps Operator
HireArt
09.2025 - Current
Driver Support Specialist II
ICONMA
05.2023 - 11.2023
Field Support Representative
Iconma
12.2022 - 05.2023
Project Manager
CORE (Community Organized Relief Effort)
11.2020 - 01.2022
Assistant Site Manager
CORE (Community Organized Relief Effort)
10.2020 - 11.2020
Inventory Liaison
CORE (Community Organized Relief Effort)
09.2020 - 10.2020
Business Operations Associate
Caviar, Inc.
11.2019 - 01.2020
Operations Agent
Caviar, Inc.
04.2018 - 10.2019
Support Captain
Zesty, Inc.
09.2017 - 04.2018
Lead Catering Captain
Zesty, Inc.
01.2016 - 08.2017
Catering Captain
Zesty, Inc.
08.2015 - 01.2016
Web Developer
Freelance
04.2008 - 12.2015
Administrative Analyst
UC Irvine
07.2006 - 03.2008
Certification in Web Development -
Coding Dojo
Bachelor of Science (B.S.) - Computer Engineering
University of California-Irvine